Hi Luca This change Works thanks My question is resolved. Bye Cordialmente Carlos Andrés Gallego Técnico Mesa de Ayuda EMTELCO S.A. Tel: 389 70 61 - 389 70 00 Ext 14215 Cra 43A # 25 A 69 E-mail: cgallegoa@emtelco.com.co mailto:cgallegoa@emtelco.com.co Medellín - Colombia NOTA CONFIDENCIAL: La Información contenida en este mail es confidencial y solo puede ser utilizada por la persona o la compañía a la cual esta dirigido. Si usted no es el receptor autorizado, cualquier retención, difusión o copia de este mensaje es prohibida y sancionada por la ley, Si por error recibe este mensaje, por favor devolver y borrar el mensaje recibido inmediatamente. CONFIDENTIAL NOTE: The information in this e-mail is intended to be confidential and only for the use of the person or entity to whom it is addressed. if you are not intended recipient, any retention, dissemination, distribution or copying of this message is strictly prohibited and sanctioned by law. if you receive this e-mail by mistake, please inmediately send back and delete the received message ________________________________ De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Gatti Luca Enviado el: Martes, 23 de Febrero de 2010 04:53 a.m. Para: User questions and discussions about OTRS. Asunto: [otrs] R: Change Age in Ticket view Hi Carlos. I modified CustomerStatusView.dtl: inside dtl:block:record comment out $QData{"Age","20"}</td> and insert $TimeLong{"$Data{"Created"}"}</td> Bye Luca Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Carlos Andres Gallego Inviato: venerdì 19 febbraio 2010 21:22 A: User questions and discussions about OTRS. Oggetto: [otrs] Change Age in Ticket view Hi It's posible change the Age in the CustomerTicketOverView, I like to see the creation time in this view. Anyone can help me. Thanks. Cordialmente Carlos Andrés Gallego Analista Mesa de Ayuda EMTELCO S.A. Tel: 389 70 61 - 389 70 00 Ext 14215 Cra 43A # 25 A 69 E-mail: cgallegoa@emtelco.com.co BLOCKED::mailto:cgallegoa@emtelco.com.co Medellín - Colombia ________________________________ Luca Gatti ICT System Administrator LGatti@bindagroup.com tel +39 02 39245.380 fax +39 02 39245.200 Via Montefeltro, 4 - 20156 Milano - Italy bindagroup.com ________________________________ This e-mail and any file transmitted with it may contain material that is confidential and for the sole use of the intended recipient. If you are not the intended recipient of this e-mail, please do not read this e-mail and notify us immediately by reply e-mail and then delete this message and any file attached from your system. Any other use is prohibited. Il presente messaggio di posta elettronica e ogni eventuale documento a quest'ultimo allegato potrebbe avere carattere riservato ed è ad esclusivo utilizzo del destinatario indicato in indirizzo. Qualora non foste il destinatario del presente messaggio per cortesia avvisateci immediatamente tramite posta elettronica e cancellate il presente messaggio e ogni documento ad esso allegato dal Vostro sistema. Ogni altro uso è proibito.