Hi all, Two quick questions about agent notes added via the web interface: - Is there an easy way to have a notification sent to all group members when a note is added (like for email followups) - Is there a way to make the latest note be shown in the queue view, like emails are? Thanks, Alex
Hi Alex, On Fri, Nov 14, 2003 at 12:44:22PM +0000, Alex French wrote:
Two quick questions about agent notes added via the web interface:
- Is there an easy way to have a notification sent to all group members when a note is added (like for email followups)
No, just to the owner.
- Is there a way to make the latest note be shown in the queue view, like emails are?
No, because the last customer article is shown in the queue view.
Alex
Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (2)
-
Alex French -
Martin Edenhofer