Hi, this usually means a javascript problem. Can you open the developer tools of your browser and see if it shows any errors in the console? Kind regards, Juan Clavero De: otrs [mailto:otrs-bounces@lists.otrs.org] En nombre de André Cavalcante Enviado el: jueves, 10 de agosto de 2017 19:26 Para: User questions and discussions about OTRS. Asunto: [otrs] Navigation problem. Hello everyone, After upgrading from OTRS 4 to OTRS 5 we ran into a navigation problem. If I have an associated item like a IC from CMDB or other ticket, and I click on it, the menu stops working and I have to use the browser"a navigation. Any hints? Thanks André Last login: Wed Aug 9 15:07:23 2017 from 10.5.5.18 [root@camacari ~]# su - otrs -bash-4.1$ bin/otrs.Console.plhttp://otrs.Console.pl Admin::Package::List Listing all installed packages... +----------------------------------------------------------------------------+ | Name: Customer Message of the day | Version: 0.9.9 | Vendor: Artjoms Petrovs @ UCB | URL: http://P.Artijshttp://p.artijs/ | License: GNU GENERAL PUBLIC LICENSE Version 2, June 1991 | Description: A module, which allows to show a custom message of the day to a customer +----------------------------------------------------------------------------+ | Name: FAQ | Version: 5.0.9 | Vendor: OTRS AG | URL: http://otrs.org/ | License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007 | Description: The FAQ/knowledge base. +----------------------------------------------------------------------------+ | Name: GeneralCatalog | Version: 5.0.22 | Vendor: OTRS AG | URL: http://otrs.org/ | License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007 | Description: The General Catalog package. +----------------------------------------------------------------------------+ | Name: ImportExport | Version: 5.0.22 | Vendor: OTRS AG | URL: http://otrs.org/ | License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007 | Description: The ImportExport package. +----------------------------------------------------------------------------+ | Name: ITSM | Version: 5.0.22 | Vendor: OTRS AG | URL: http://otrs.org/ | License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007 | Description: The OTRS::ITSM bundle package. +----------------------------------------------------------------------------+ | Name: ITSMChangeManagement | Version: 5.0.22 | Vendor: OTRS AG | URL: http://otrs.org/ | License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007 | Description: The OTRS::ITSM Change Management package. +----------------------------------------------------------------------------+ | Name: ITSMConfigurationManagement | Version: 5.0.22 | Vendor: OTRS AG | URL: http://otrs.org/ | License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007 | Description: The OTRS::ITSM Configuration Management package. +----------------------------------------------------------------------------+ | Name: ITSMCore | Version: 5.0.22 | Vendor: OTRS AG | URL: http://otrs.org/ | License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007 | Description: The OTRS::ITSM Core package. +----------------------------------------------------------------------------+ | Name: ITSMIncidentProblemManagement | Version: 5.0.22 | Vendor: OTRS AG | URL: http://otrs.org/ | License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007 | Description: The OTRS::ITSM Incident and Problem Management package. +----------------------------------------------------------------------------+ | Name: ITSMServiceLevelManagement | Version: 5.0.22 | Vendor: OTRS AG | URL: http://otrs.org/ | License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007 | Description: The OTRS::ITSM Service Level Management package. +----------------------------------------------------------------------------+ | Name: Survey | Version: 5.0.4 | Vendor: OTRS AG | URL: http://otrs.org/ | License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007 | Description: A customer survey tool. +----------------------------------------------------------------------------+ Done. -- André Luiz C. e Cavalcante, PMP, PRINCE2