Hello, You can assign a ticket to a customer. However in the queue view you can click on the customers number. I'd like to see information about the customer, and rather not a customer login prompt. I don't know, what are you thinking? Discussion welcome :-) PS: I know this is only a first hack and the output page isn't very pretty (because I didn't look at the dtl thingy yet) -- Regards, Wiktor Wodecki