Mike Hoye wrote:

Thanks, Brett. Sadly, that gave me no love, but I think I've figured out what the problem is. It looks like on my system (stock Ubuntu Gutsy, which probably means everywhere Debiannish...) the Defaults.pm contents in /usr/share/ otrs/Kernel/Config are stomping on my carefully crafted configuration Config.pm in /etc/otrs/Kernel Defaults.pm isn't in / etc/otrs where you'd think it would be (on a debian system, at least) so it took me a while to figure out what was going on. Commenting out a bunch of the incorrect defaults and declaring them correctly in Config.pm has both solved my ldap authentication problem and another wierd problem I was having with otrs/ customers.pl and otrs/index.pl looking and acting the same. I'll file a bug with the Debian package maintainers.

Anything you set in Config.pm overrides the settings in Defaults.pm, so you shouldn't ever need to touch Defaults.pm. Nils Breunese.