Kurt, Thanks for your feedback. I have a very strong feeling we will be embarking on a similar modification program in the not-so-distant future. I have taken my own halting steps into the source modules on several occasions to just learn how things work internally but its soon time to modify the code. I'll try to keep in touch as I start and progress. -Jason -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Knut Haugen Sent: Thursday, April 06, 2006 3:24 PM To: otrs@otrs.org Subject: Re: [otrs] Reskinning OTRS and also any integration with CRM? [ Jason Loven ]

Just curious if anyone has done any work on reskinning OTRS at all? Some of the views (like the open tickets view) show a lot of information it would be nice to pare down to just a line or 3.

I have. It started out as just a few tweaks, but I still decided to create a whole new theme with all changes in order to be able to switch back and forth. I just copied the Standard theme and went from there on. That's the easy part. How hard it gets afterwards, depends entirely on what you want to achieve. - Just changing some colors and margins is mostly done in the css, but you might need a few new css-classes here and there. - larger re-designs are hard as the OTRS design is based on tables and not divs. This depends mostly on your html-fu. - Introducing new templates and cleanup up the moderately overloaded interface is more, eh, interesting. Some stuff is controlled by config settings and group memberships and such. Changing these in the config file removes stuff (e.g. FAQ link in navigation bar, if you don't need that). Other stuff is controlled by where you are and what you can do. Here you have to set permissions and things like that. Again other things have to edited out of the template manually. And yet other stuff is controlled by obscure template variables virtually impossible to detect where are set and where they end up and in which template block/loop. This can be frustrating, to say the least. As an example I spent up to three hours in one particular spot trying to get a couple of new variables out into the template block in the right template, but eventually I gave and created a new module and template to do the job. The template language which is re-invented in OTRS leaves something to be desired, IMNSHO. On the positive side, it's fairly easy to find which module that handles a given page, just by looking at the url. If the URL says "Action=AgentTicketForward" for instance, there is a perl library called Kernel/Modules/AgentTicketForward.pm which handles this request, and template file probably called (also named in the file above) called Kernel/Output/HTML/YourTheme/AgentTicketForward.dtl which is used. That's about all there is to it. After that, it's elbow grease and hard html/perl coding. -- Knut Haugen Senior Consultant/programmer Linpro AS web: http://www.linpro.no/ +47 21544100 gpg: http://www.knuthaugen.no/misc/key.asc.txt _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/