thanks robert, at least it's filtering now, but regardless of what i set 'X-OTRS-Queue' to it goes to the Junk queue. any ideas? thanks, ~steven Thus spake the noble and just Robert Kehl :

On Wednesday, March 17, 2004 3:50 AM Steven Shults wrote:

...

forgot to mention that i initially tried:

$Self->{'PostMaster::PreFilterModule'}->{'1-Match'} = { Module => 'Kernel::System::PostMaster::Filter::Match',

but changed 'PostMaster' to 'PostMasterPOP3' (shown in my first post) to see if that's what i was missing.

PostMasterPOP3 doesn't invent the wheel twice, he's just fetching the eMails from a POP server and hands them over to his brother, Kernel::System::Postmaster.

So, try this:

$Self->{'PostMaster::PreFilterModule'}->{'1-Match'} = { Module => 'Kernel::System::PostMaster::Filter::Match', Match => { 'From' => '.+@aol\.com', }, Set => { 'X-OTRS-Queue' => 'Misc', }, };

...

...

# Job Name: 1-Match # (sort emails with From: @aol.com to Misc Queue) $Self->{'PostMasterPOP3::PreFilterModule'}->{'1-Match'} = { Module => 'Kernel::System::PostMasterPOP3::Filter::Match', Match => { From => '@aol.com', }, Set => { 'X-OTRS-Queue' => 'Misc', }, }; [...]

The above would have no effect at all.

hth,

Robert Kehl

-- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388

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thanks for the suggestion robert but this is also not filtering mail which matches into the set queue: $Self->{'PostMaster::PreFilterModule'}->{'1-Match'} = { Module => 'Kernel::System::PostMaster::Filter::Match', Match => { 'From' => '.+ at aol\.com', }, Set => { 'X-OTRS-Queue' => 'Misc', }, }; what might i try next? thanks, ~Steven On Tue, 16 Mar 2004, Steven Shults wrote:

forgot to mention that i initially tried:

$Self->{'PostMaster::PreFilterModule'}->{'1-Match'} = { Module => 'Kernel::System::PostMaster::Filter::Match',

but changed 'PostMaster' to 'PostMasterPOP3' (shown in my first post) to see if that's what i was missing.

~steven

...

hi,

i'm having trouble getting the 'PostMaster::PreFilterModule' working when following the instructions at http://doc.otrs.org/1.2/en/html/receiving-email-filter-module.html

i'm running otrs-1.2.2-01 on a SuSE 9.0 with apache with mod_perl, mySQL etc.

I seem to have everything i need working so far except 'PostMaster::PreFilterModule'

Here is what i've put into Config.pm: [...] # ---------------------------------------------------- # # Dispatching rules for sorting / filtering mail # # ---------------------------------------------------- #

# Job Name: 1-Match # (sort emails with From: @aol.com to Misc Queue) $Self->{'PostMasterPOP3::PreFilterModule'}->{'1-Match'} = { Module => 'Kernel::System::PostMasterPOP3::Filter::Match', Match => { From => '@aol.com', }, Set => { 'X-OTRS-Queue' => 'Misc', }, }; [...]

I've got a seperate queue configured (let's call it MyQueue) and under AdminArea --> POP3 Account Management i've configured it to POP mail from an external account and it's set to Trusted=Yes, Dispatching="Dispatching by selected Queue", Queue="MyQueue", Valid=valid

and when i send mail with 'no_such_user@aol.com' in the 'From' header to that POP account it goes to MyQueue instead of going to the Misc queue as it should.

i've tried bin/PostMasterPOP3.pl -d2 and the logs show no mention of the filter at all.

any ideas what i might be doing wrong?

thanks, ~steven _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

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oops, copied that from the pipermail archives rather than my Config.pm, it's actually '.+@aol\.com' in the Config.pm file. it's the from i'm trying to match. i forged the 'From' field by creating a 'no_such_user@aol.com' in squirellmail's 'options -> advanced identities' dialogue and am using that to send with for testing purposes. the header's do show no_such_user@aol.com in the From line. ~steven On Wed, 17 Mar 2004, Robert Kehl wrote:

On Wednesday, March 17, 2004 10:19 PM Steven Shults wrote:

...

thanks for the suggestion robert but this is also not filtering mail which matches into the set queue:

$Self->{'PostMaster::PreFilterModule'}->{'1-Match'} = { Module => 'Kernel::System::PostMaster::Filter::Match', Match => { 'From' => '.+ at aol\.com', }, Set => { 'X-OTRS-Queue' => 'Misc', }, };

This won't work due to the ' at '. The 'From' mnatch is: '.+@aol\.com'. Are you sure, the address you're trying to match isn't the Return-Adress?

...

what might i try next?

Switch on Debugging by setting:

$Self->{Debug} = 9;

And watch the output.

hth,

Robert Kehl

-- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388

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