Hi, Could anyone let me know the life cycle of the ticket? I assume the state of the ticket OR Type of the ticket is considered as the life cycle. Per default the state types "closed", "merged", "new", "open", "pending auto", "pendig reminder" and "removed". Here what is the order of the ticket life? 1. New 2. Open 3. ??? 4. ??? Please clarify Thanks N Ramesh This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. Any unauthorised review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.