Im not a webserver guru so this might be a bit dump but here it goes. I just installed OTRS 1.2.3-1 from RPM and installed all dependencies on a RH 8.0 server I followed the instruction and got stuck here: [install the OTRS database] Use a webbrowser and open this link: http://oeil.microtecsecurite.com/otrs/installer.pl In my web browser I get the 403 Forbidden error and in the apache log I get theses error: [Wed May 26 14:27:15 2004] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/MIME/Body.pm [Wed May 26 14:27:15 2004] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AdminSalutation.pm [Wed May 26 14:27:15 2004] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AgentCustomer.pm [Wed May 26 14:27:15 2004] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/CustomerFAQ.pm [Wed May 26 14:27:15 2004] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AgentTicketLink.pm [Wed May 26 14:27:15 2004] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/System/Encode.pm [Wed May 26 14:27:15 2004] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AdminAutoResponse.pm [Wed May 26 14:27:15 2004] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/Mail/Field.pm [Wed May 26 14:27:15 2004] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Config/Modules.pm [Wed May 26 14:27:15 2004] [error] [client 10.1.8.7] (13)Permission denied: access to /otrs/installer.pl denied If I take those error one at a time the /opt/otrs/Kernel/cpan-lib/MIME/Body.pm is present so I assume its a webserver acces problem. Can someone help.. -- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Patrick Ouellet - pouellet@microtecsecurite.com Administrateur des serveurs reseaux Informatique - Poste 130 Microtec Technologies inc. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= GPG Key ID & Fingerprint: 0x4D4B1AF0 BCC0 2F96 1596 BBF9 CEB5 5576 18CF 5C9F 4D4B 1AF0 =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=