Hi Christian, Thank you for your answer. It works now. I would like to know what I have to modify (again) to be able to choose a modele response when I make a new ticket. In fact, I can choose a modele when I replay to a ticket but I canot see the models response when I make a new ticket. Thank you in advance. Alina. Christian Schoepplein a écrit :

Hi Alina,

On Wed, Apr 19, 2006 at 02:23:27PM +0200, Alina Florea wrote:

...

When I replay to an email I have my answer always at the and of the original message.

Do you know what I have to modify in the configuration in order to have my answer before the original message?

Insert the following into your Kernel/Config.pm file:

--- beginn -- # ms_style $Self->{'Ticket::Frontend::ResponseFormat'} = '$QData{"Salutation"}

$QData{"StdResponse"}

$QData{"Signature"}

$QData{"OrigFrom"} $Text{"wrote"}: $QData{"Body"} '; --- end ---

...

Alina.

Ciao, Christian

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-- ------------------------------------------------------- Alina Florea Ritme Informatique 34 bd Haussmann 75009 Paris France Tel: +33 (0)1 42 46 00 42 Fax: +33 (0)1 42 46 00 33 http://www.ritme.com Em@il : aflorea@ritme.com -------------------------------------------------------