A colleague wonders why they can't include an attachment with a Note. And I wonder why I can't send email from a Note. On occasions, I have felt I would like to email the customer as I was looking at a Note, and would have liked to include some of the text in the note as context. Jim
Hi Jim, On Mon, Mar 17, 2003 at 05:00:41PM +0000, Jim Wight wrote:
A colleague wonders why they can't include an attachment with a Note.
This is added by the current cvs version.
And I wonder why I can't send email from a Note. On occasions, I have felt I would like to email the customer as I was looking at a Note, and would have liked to include some of the text in the note as context.
If you want to contact the customer use the "Compose Answer (email)" section. This sends an email to the customer (attachment is possible). A ticket note should not be used to communicate with the customer. A ticket note is just a note.
Jim
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 10:13pm up 29 days, 8:35, 6 users, load average: 0.32, 0.35, 0.26
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