Hi, I have OTRS running nicely on a centos 4.4 box and I would like to upgrade to the latest (preferably using rpm) but I can't find upgrade documentation anyware. Can anyone prove me with tips or hints? 2.1.4 is from an rpm so am I likely to have any issues with this? Many Thanks, Josh.
Hiren Joshi wrote:
I have OTRS running nicely on a centos 4.4 box and I would like to upgrade to the latest (preferably using rpm) but I can't find upgrade documentation anyware. Can anyone prove me with tips or hints?
2.1.4 is from an rpm so am I likely to have any issues with this?
Did you install using the rpm from otrs.org? If so, you should be able to use the OTRS 2.2.5 rpm from otrs.org to update (get the rpm for Fedora Core 3). The UPGRADING file in the rpm has some instructions. After installing OTRS 2.2.5 you'll need to run the scripts/DBUpdate- to-2.2.mysql.sql script to upgrade your database. Nils Breunese.
How can I tell? rpm -qi tells me: Name : otrs Relocations: (not relocatable) Version : 2.1.4 Vendor: (none) Release : 01 Build Date: Wed 13 Dec 2006 03:03:59 PM GMT Install Date: Thu 18 Jan 2007 12:56:18 PM GMT Build Host: esanta.edenhofer.de Group : Applications/Mail Source RPM: otrs-2.1.4-01.src.rpm Size : 22821104 License: GNU GENERAL PUBLIC LICENSE Version 2, June 1991 Signature : (none) Summary : The Open Ticket Request System. Description : The Open Ticket Request System (http://otrs.org/) is a web based ticket system. Feedback: feedback@otrs.org -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit) Sent: 12 February 2008 11:48 To: User questions and discussions about OTRS.org Subject: Re: [otrs] OTRS upgrade from 2.1.4 to latest stable Hiren Joshi wrote:
I have OTRS running nicely on a centos 4.4 box and I would like to upgrade to the latest (preferably using rpm) but I can't find upgrade documentation anyware. Can anyone prove me with tips or hints?
2.1.4 is from an rpm so am I likely to have any issues with this?
Did you install using the rpm from otrs.org? If so, you should be able to use the OTRS 2.2.5 rpm from otrs.org to update (get the rpm for Fedora Core 3). The UPGRADING file in the rpm has some instructions. After installing OTRS 2.2.5 you'll need to run the scripts/DBUpdate- to-2.2.mysql.sql script to upgrade your database. Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Hiren Joshi wrote:
How can I tell?
rpm -qi tells me: Name : otrs Relocations: (not relocatable) Version : 2.1.4 Vendor: (none) Release : 01 Build Date: Wed 13 Dec 2006 03:03:59 PM GMT Install Date: Thu 18 Jan 2007 12:56:18 PM GMT Build Host: esanta.edenhofer.de Group : Applications/Mail Source RPM: otrs-2.1.4-01.src.rpm Size : 22821104 License: GNU GENERAL PUBLIC LICENSE Version 2, June 1991 Signature : (none) Summary : The Open Ticket Request System. Description : The Open Ticket Request System (http://otrs.org/) is a web based ticket system.
Feedback: feedback@otrs.org
That looks like the rpm from otrs.org. At least our OTRS 2.2.5 rpm was also has esanta.edenhofer.de as its build host. Nils Breunese.
Thanks! -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit) Sent: 12 February 2008 13:57 To: User questions and discussions about OTRS.org Subject: Re: [otrs] OTRS upgrade from 2.1.4 to latest stable Hiren Joshi wrote:
How can I tell?
rpm -qi tells me: Name : otrs Relocations: (not relocatable) Version : 2.1.4 Vendor: (none) Release : 01 Build Date: Wed 13 Dec 2006 03:03:59 PM GMT Install Date: Thu 18 Jan 2007 12:56:18 PM GMT Build Host: esanta.edenhofer.de Group : Applications/Mail Source RPM: otrs-2.1.4-01.src.rpm Size : 22821104 License: GNU GENERAL PUBLIC LICENSE Version 2, June 1991 Signature : (none) Summary : The Open Ticket Request System. Description : The Open Ticket Request System (http://otrs.org/) is a web based ticket system.
Feedback: feedback@otrs.org
That looks like the rpm from otrs.org. At least our OTRS 2.2.5 rpm was also has esanta.edenhofer.de as its build host. Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
participants (2)
-
Hiren Joshi -
Nils Breunese (Lemonbit)