Hi, I'm interested too, either if I've ask if someone has an sql statement, but noone has answered. I know that there are other peoples interested. Could it be a request of feature for a next release to have time spent in all state for a ticket or at least from open to close state ? Thank you very much Cheers. MV On Wed, May 14, 2008 at 4:21 PM, lidia sviderska wrote:

Hi all! I want get time created ticket and time when ticket was closed in CSV format via Search. There is time created, but nothing about time when ticket was closed. Help me, please Lidia

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