No Notification for Tickets created in Customers Web Interface
Hi, I setup OTRS with several queues, My agents receive a notification for new tickets in those queues if they are created by email, however they dont receive notification if tickets are created by customers via customer web user interface. If the Customer creates them in Raw we do get Notification though. Is this normal, how can i turn on Notifications for those tickets? Thanks, Bulent Oktem
Merhaba Bulent, On Thu, Jun 01, 2006 at 01:31:59AM +0300, Bulent Oktem wrote:
I setup OTRS with several queues, My agents receive a notification for new tickets in those queues if they are created by email, however they dont receive notification if tickets are created by customers via customer web user interface.
If the Customer creates them in Raw we do get Notification though.
Are notifications for new tickets (auto answers) turned on for every queue?
Bulent Oktem
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participants (2)
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Bulent Oktem -
Christian Schoepplein