Thanks for the answer but it's not to authenticate customers but to have customers list from ldap ; to use when I open a new phone ticket for example. I think I have to modify url near Frontend::Customer::Auth. Richard Subject: RE: [otrs] Problem with LDAP Customer user backendDate: Thu, 30 Nov 2006 14:08:18 -0600From: n.campbell@DalSym.comTo: otrs@otrs.org Here is the link to modify the setting, however, if your config file is configured properly, then you don’t have to use the GUI. Also, keep in mind that if using the GUI, when you click the LDAP drop-down, you need to scroll down and click Update to reflect the change and edit the other settings. http://shoenberg/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfi... http://shoenberg/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfi... Nathan CampbellSystems AdministratorDallas Symphony Association From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Richard *****Sent: Thursday, November 30, 2006 1:31 PMTo: User questions and discussions about OTRS.orgSubject: [otrs] Problem with LDAP Customer user backend Hi, I want to use my ldap directory for customer information. I put config informations into Kernel/Config.pm ; I restart otrs service. But when I go into customers section as an admin I can't change "source" to ldap backend. Ialway have "database backend". Where can I configure this ? Richard Soyez parmi les premiers à essayer Windows Live Mail. Windows Live Mail. _________________________________________________________________ Essayez Live.com et créez l'Internet qui vous ressemble : infos, sports, météo et bien plus encore ! http://www.live.com/getstarted