Is this running on a Linux server? If it is it would be good to see if there is anything in the system messages log at the same time (this is in /var/log/messages if you're not familliar). If it is a windows server check the event viewer for other errors. Is the server only being used to host OTRS or are you using it for other services too?

Rory -- Support my 365 Challenge in aid of the Irish Cancer Society

www.365challenge.ie

2009/12/17 Ilya Kornev :

...

Hello.

I noticed that Apache sometimes causes errors on the OTRS server (there appears a Windows standard message 'Application has crashed'), however, the Apache service keeps running and OTRS keeps working without any visible problems.

In the Apache error log I found these lines created just about the time when the error appears:

[Thu Dec 17 16:42:18 2009] [notice] Apache/2.2.10 (Win32) mod_perl/2.0.4-dev Perl/v5.10.0 configured -

http://bugs.otrs.org/show_bug.cgi?id=4270 kind regards Michael -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Ilya Kornev Gesendet: Freitag, 18. Dezember 2009 09:40 An: Rory Cc: User questions and discussions about OTRS. Betreff: Re: [otrs] Apache Thanks, Rory. Actually, it's a Windows virtual machine under VMware. Event Viewer says the following: --------------------------------- Faulting application httpd.exe, version 2.2.10.0, faulting module msvcrt.dll, version 7.0.2600.2180, fault address 0x000378ac. --------------------------------- I wish I knew what it means... Cheers, Ilya -----Original Message----- From: Rory To: Ilya Kornev , "User questions and discussions about OTRS." Date: Thu, 17 Dec 2009 13:57:35 +0000 Subject: Re: [otrs] (no subject) -

...

resuming normal operations [Thu Dec 17 16:42:18 2009] [notice] Server built: Oct 10 2008 12:39:04 [Thu Dec 17 16:42:18 2009] [notice] Parent: Created child process 3148 [Thu Dec 17 16:42:33 2009] [notice] Child 3148: Child process is running [Thu Dec 17 16:42:34 2009] [notice] Child 3148: Acquired the start mutex. [Thu Dec 17 16:42:34 2009] [notice] Child 3148: Starting 64 worker threads. [Thu Dec 17 16:42:34 2009] [notice] Child 3148: Starting thread to listen on port 8080. [Thu Dec 17 16:42:51 2009] [notice] Parent: child process exited with status 3221225477 -- Restarting.

Can somebody explain what is happening to Apache and how it could be fixed?

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Hi Ilya, when i installed Activeperl for OTRS and left Strawberry for cron there was still ab Bug... see comment #6 in http://bugs.otrs.org/show_bug.cgi?id=4270 I had to deactivate mod_perl again too. Maybe is was a result of misconfiguration or something... If u try this too, please share your results to us. I solved the Issue intermediately by a massive hardware upgrade... nehalem cores > mod_perl :) So my system is running very fast without mod_perl. The Error occured in 2 different logs... Windows Eventlog and apache Errorlog. My Windows Eventlog was: Fehlgeschlagene Anwendung httpd.exe, Version 2.2.10.0, fehlgeschlagenes Modul msvcrt.dll, Version 7.0.3790.3959, Fehleradresse 0x0003876c. My Apache Error.log was: [Tue Sep 08 18:22:46 2009] [notice] Apache/2.2.10 (Win32) mod_perl/2.0.4-dev Perl/v5.10.0 configured -- resuming normal operations Think its the same. kind regards Michael -----Ursprüngliche Nachricht----- Von: Ilya Kornev [mailto:feldpost-@mail.ru] Gesendet: Freitag, 18. Dezember 2009 10:13 An: Maurer, Michael Cc: User questions and discussions about OTRS. Betreff: Re: AW: [otrs] Apache Michael, thank you. Installing OTRS from scratch as porposed in Comment#4 is not an option for me. So there's two ways to get it fixed: to install ActivePerl in addition to StrawberyPerl or upgrading to 2.4.5. However, I'm not sure about the latter. Would it really help? Also, in your error message the trouble module is perl510.dll, and in my case it's msvcrt.dll. Does it matter? Ilya -----Original Message----- From: "Maurer, Michael" To: "Ilya Kornev" , "User questions and discussions about OTRS." Date: Fri, 18 Dec 2009 09:45:19 +0100 Subject: AW: [otrs] Apache

http://bugs.otrs.org/show_bug.cgi?id=4270

kind regards Michael

-----UrsprЭngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Ilya Kornev Gesendet: Freitag, 18. Dezember 2009 09:40 An: Rory Cc: User questions and discussions about OTRS. Betreff: Re: [otrs] Apache

Thanks, Rory. Actually, it's a Windows virtual machine under VMware. Event Viewer says the following: --------------------------------- Faulting application httpd.exe, version 2.2.10.0, faulting module msvcrt.dll, version 7.0.2600.2180, fault address 0x000378ac. ---------------------------------

I wish I knew what it means...

Cheers, Ilya

-----Original Message----- From: Rory To: Ilya Kornev , "User questions and discussions about OTRS." Date: Thu, 17 Dec 2009 13:57:35 +0000 Subject: Re: [otrs] (no subject)

...

Is this running on a Linux server? If it is it would be good to see if there is anything in the system messages log at the same time (this is in /var/log/messages if you're not familliar). If it is a windows server check the event viewer for other errors. Is the server only being used to host OTRS or are you using it for other services too?

Rory -- Support my 365 Challenge in aid of the Irish Cancer Society

www.365challenge.ie

2009/12/17 Ilya Kornev :

...

Hello.

I noticed that Apache sometimes causes errors on the OTRS server (there appears a Windows standard message 'Application has crashed'), however, the Apache service keeps running and OTRS keeps working without any visible problems.

In the Apache error log I found these lines created just about the time when the error appears:

[Thu Dec 17 16:42:18 2009] [notice] Apache/2.2.10 (Win32) mod_perl/2.0.4-dev Perl/v5.10.0 configured -

...

...

resuming normal operations [Thu Dec 17 16:42:18 2009] [notice] Server built: Oct 10 2008 12:39:04 [Thu Dec 17 16:42:18 2009] [notice] Parent: Created child process 3148 [Thu Dec 17 16:42:33 2009] [notice] Child 3148: Child process is running [Thu Dec 17 16:42:34 2009] [notice] Child 3148: Acquired the start mutex. [Thu Dec 17 16:42:34 2009] [notice] Child 3148: Starting 64 worker threads. [Thu Dec 17 16:42:34 2009] [notice] Child 3148: Starting thread to listen on port 8080. [Thu Dec 17 16:42:51 2009] [notice] Parent: child process exited with status 3221225477 -- Restarting.

Can somebody explain what is happening to Apache and how it could be fixed?

Cheers, Ilya ------------------------------------------------------------------ -- - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Hi. As I can see this bug was resolved in 2.4.6. And those who install OTRS from scratch won't experience any problems with mod_perl. But what can be done to an already existing installation? Should I run the installer somewhere and copy the StrawberryPerl folder to the OTRS folder? Best regards, Ilya Kornev -----Original Message----- From: "Maurer, Michael" To: "User questions and discussions about OTRS." Date: Fri, 18 Dec 2009 10:48:18 +0100 Subject: Re: [otrs] Apache

Hi Ilya,

when i installed Activeperl for OTRS and left Strawberry for cron there was still ab Bug... see comment #6 in http://bugs.otrs.org/show_bug.cgi?id=4270 I had to deactivate mod_perl again too. Maybe is was a result of misconfiguration or something... If u try this too, please share your results to us.

I solved the Issue intermediately by a massive hardware upgrade... nehalem cores > mod_perl :) So my system is running very fast without mod_perl.

The Error occured in 2 different logs... Windows Eventlog and apache Errorlog. My Windows Eventlog was: Fehlgeschlagene Anwendung httpd.exe, Version 2.2.10.0, fehlgeschlagenes Modul msvcrt.dll, Version 7.0.3790.3959, Fehleradresse 0x0003876c. My Apache Error.log was: [Tue Sep 08 18:22:46 2009] [notice] Apache/2.2.10 (Win32) mod_perl/2.0.4-dev Perl/v5.10.0 configured -- resuming normal operations

Think its the same.

kind regards Michael

-----Urspr ngliche Nachricht----- Von: Ilya Kornev [mailto:feldpost-@mail.ru] Gesendet: Freitag, 18. Dezember 2009 10:13 An: Maurer, Michael Cc: User questions and discussions about OTRS. Betreff: Re: AW: [otrs] Apache

Michael, thank you.

Installing OTRS from scratch as porposed in Comment#4 is not an option for me. So there's two ways to get it fixed: to install ActivePerl in addition to StrawberyPerl or upgrading to 2.4.5. However, I'm not sure about the latter. Would it really help? Also, in your error message the trouble module is perl510.dll, and in my case it's msvcrt.dll. Does it matter?

Ilya

-----Original Message----- From: "Maurer, Michael" To: "Ilya Kornev" , "User questions and discussions about OTRS." Date: Fri, 18 Dec 2009 09:45:19 +0100 Subject: AW: [otrs] Apache

...

http://bugs.otrs.org/show_bug.cgi?id=4270

kind regards Michael

-----Urspr ngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Ilya Kornev Gesendet: Freitag, 18. Dezember 2009 09:40 An: Rory Cc: User questions and discussions about OTRS. Betreff: Re: [otrs] Apache

Thanks, Rory. Actually, it's a Windows virtual machine under VMware. Event Viewer says the following: --------------------------------- Faulting application httpd.exe, version 2.2.10.0, faulting module msvcrt.dll, version 7.0.2600.2180, fault address 0x000378ac. ---------------------------------

I wish I knew what it means...

Cheers, Ilya

-----Original Message----- From: Rory To: Ilya Kornev , "User questions and discussions about OTRS." Date: Thu, 17 Dec 2009 13:57:35 +0000 Subject: Re: [otrs] (no subject)

...

Is this running on a Linux server? If it is it would be good to see if there is anything in the system messages log at the same time (this is in /var/log/messages if you're not familliar). If it is a windows server check the event viewer for other errors. Is the server only being used to host OTRS or are you using it for other services too?

Rory -- Support my 365 Challenge in aid of the Irish Cancer Society

www.365challenge.ie

2009/12/17 Ilya Kornev :

...

Hello.

I noticed that Apache sometimes causes errors on the OTRS server (there appears a Windows standard message 'Application has crashed'), however, the Apache service keeps running and OTRS keeps working without any visible problems.

In the Apache error log I found these lines created just about the time when the error appears:

[Thu Dec 17 16:42:18 2009] [notice] Apache/2.2.10 (Win32) mod_perl/2.0.4-dev Perl/v5.10.0 configured -

...

...

resuming normal operations [Thu Dec 17 16:42:18 2009] [notice] Server built: Oct 10 2008 12:39:04 [Thu Dec 17 16:42:18 2009] [notice] Parent: Created child process 3148 [Thu Dec 17 16:42:33 2009] [notice] Child 3148: Child process is running [Thu Dec 17 16:42:34 2009] [notice] Child 3148: Acquired the start mutex. [Thu Dec 17 16:42:34 2009] [notice] Child 3148: Starting 64 worker threads. [Thu Dec 17 16:42:34 2009] [notice] Child 3148: Starting thread to listen on port 8080. [Thu Dec 17 16:42:51 2009] [notice] Parent: child process exited with status 3221225477 -- Restarting.

Can somebody explain what is happening to Apache and how it could be fixed?

Cheers, Ilya ------------------------------------------------------------------ -- - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Hi Ilya,

Currently we don't offer a Windows Upgrade Installer, we would like to have one, though :D

The current upgrade procedure for Windows includes backing up the database, removing the installation, installing the new version and then restoring the database. So it's a bit of a hassle. The process is demonstrated in a YouTube vid:

http://www.youtube.com/watch?v=sf0R-reMTWc&hd=1

hth, -- Michiel Beijen R&D

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On Wed, Feb 3, 2010 at 6:49 AM, Ilya Kornev wrote:

...

Hi.

As I can see this bug was resolved in 2.4.6. And those who install OTRS from scratch won't experience any problems with mod_perl. But what can be done to an already existing installation? Should I run the installer somewhere and copy the StrawberryPerl folder to the OTRS folder?

Best regards, Ilya Kornev

-----Original Message----- From: "Maurer, Michael" To: "User questions and discussions about OTRS." Date: Fri, 18 Dec 2009 10:48:18 +0100 Subject: Re: [otrs] Apache

...

Hi Ilya,

when i installed Activeperl for OTRS and left Strawberry for cron there was still ab Bug... see comment #6 in http://bugs.otrs.org/show_bug.cgi?id=4270 I had to deactivate mod_perl again too. Maybe is was a result of misconfiguration or something... If u try this too, please share your results to us.

I solved the Issue intermediately by a massive hardware upgrade... nehalem cores > mod_perl :) So my system is running very fast without mod_perl.

The Error occured in 2 different logs... Windows Eventlog and apache Errorlog. My Windows Eventlog was: Fehlgeschlagene Anwendung httpd.exe, Version 2.2.10.0, fehlgeschlagenes Modul msvcrt.dll, Version 7.0.3790.3959, Fehleradresse 0x0003876c. My Apache Error.log was: [Tue Sep 08 18:22:46 2009] [notice] Apache/2.2.10 (Win32) mod_perl/2.0.4-dev Perl/v5.10.0 configured -

Hi, Michiel. So you mean that the only way for 2.4.4 users to get mod_perl and Apache work correctly is installing 2.4.6 in the 'major upgrade' way? In other words, I won't be able to fix it by copying some 2.4.6 files to the exisiting installation (2.4.4) as it's usually done with minor upgrades. Am I right? Cheers, Ilya Kornev -----Original Message----- From: Michiel Beijen To: Ilya Kornev , "User questions and discussions about OTRS." Date: Wed, 3 Feb 2010 16:27:52 +0100 Subject: Re: [otrs] Apache -

...

resuming normal operations

...

Think its the same.

kind regards Michael

-----Urspr ?ngliche Nachricht----- Von: Ilya Kornev [mailto:feldpost-@mail.ru] Gesendet: Freitag, 18. Dezember 2009 10:13 An: Maurer, Michael Cc: User questions and discussions about OTRS. Betreff: Re: AW: [otrs] Apache

Michael, thank you.

Installing OTRS from scratch as porposed in Comment#4 is not an option for me. So there's two ways to get it fixed: to install ActivePerl in addition to StrawberyPerl or upgrading

to 2.4.5.

...

However, I'm not sure about the latter. Would it really help? Also, in your error message the trouble module is perl510.dll, and in my case it's msvcrt.dll. Does it matter?

Ilya

-----Original Message----- From: "Maurer, Michael" To: "Ilya Kornev" , "User questions and discussions about OTRS." Date: Fri, 18 Dec 2009 09:45:19 +0100 Subject: AW: [otrs] Apache

...

http://bugs.otrs.org/show_bug.cgi?id=4270

kind regards Michael

-----Urspr ?ngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Ilya Kornev Gesendet: Freitag, 18. Dezember 2009 09:40 An: Rory Cc: User questions and discussions about OTRS. Betreff: Re: [otrs] Apache

Thanks, Rory. Actually, it's a Windows virtual machine under VMware. Event Viewer says the following: --------------------------------- Faulting application httpd.exe, version 2.2.10.0, faulting module msvcrt.dll, version 7.0.2600.2180, fault address 0x000378ac. ---------------------------------

I wish I knew what it means...

Cheers, Ilya

-----Original Message----- From: Rory To: Ilya Kornev , "User questions and discussions about OTRS." Date: Thu, 17 Dec 2009 13:57:35 +0000 Subject: Re: [otrs] (no subject)

...

Is this running on a Linux server? If it is it would be good to see if there is anything in the system messages log at the same time (this is in /var/log/messages if you're not familliar). If it is a windows server check the event viewer for other errors. Is the server only being used to host OTRS or are you using it for other services too?

Rory -- Support my 365 Challenge in aid of the Irish Cancer Society

www.365challenge.ie

2009/12/17 Ilya Kornev :

...

Hello.

I noticed that Apache sometimes causes errors on the OTRS server (there appears a Windows standard message 'Application has crashed'), however, the Apache service keeps running and OTRS keeps working without any visible problems.

In the Apache error log I found these lines created just about the time when the error appears:

[Thu Dec 17 16:42:18 2009] [notice] Apache/2.2.10 (Win32) mod_perl/2.0.4-dev Perl/v5.10.0 configured -

...

...

resuming normal operations [Thu Dec 17 16:42:18 2009] [notice] Server built: Oct 10 2008 12:39:04 [Thu Dec 17 16:42:18 2009] [notice] Parent: Created child process 3148 [Thu Dec 17 16:42:33 2009] [notice] Child 3148: Child process is running [Thu Dec 17 16:42:34 2009] [notice] Child 3148: Acquired the start mutex. [Thu Dec 17 16:42:34 2009] [notice] Child 3148: Starting 64 worker threads. [Thu Dec 17 16:42:34 2009] [notice] Child 3148: Starting thread to listen on port 8080. [Thu Dec 17 16:42:51 2009] [notice] Parent: child process exited with status 3221225477 -- Restarting.

Can somebody explain what is happening to Apache and how it could be fixed?

Cheers, Ilya ------------------------------------------------------------------ -- - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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