Try changing CustomerKey to sAMAccountName. AD doesn't use uid for the useraccounts. Thomas

-----Original Message----- From: Neil Lehouillier [mailto:NLehouillier@comptonpetroleum.com] Sent: Thursday, November 20, 2003 4:27 PM To: User questions and discussions about OTRS. Subject: RE: [otrs] Adding LDAP Customer Info

I tried what you said and entered the following into my Config.pm file:

# customer uniq id CustomerKey => 'uid', # customer # CustomerID => 'mail', CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'ldap_attr_givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'uid', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], [ 'UserPhone', 'Phone', 'ldap_attr_telephoneNumber', 1, 0, 'var' ], [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], };

When I perform the search I don't see anything more on the screen.

In the System Log of OTRS it shows this: Thu Nov 20 08:19:23 2003 error OTRS-CGI-10 Need User or CustomerID!

Shouldn't it be able to grab the customer id from the CustomerID => 'mail' field?

Later....

Thanks for the help.....

Neil

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Martin Edenhofer Sent: Wednesday, November 19, 2003 3:42 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Adding LDAP Customer Info

Hi Neil,

On Wed, Nov 19, 2003 at 09:39:17AM -0700, Neil Lehouillier wrote:

...

thanks for responding so quickly. This config allows me to search by user id which is something I was looking for but it still doesn't answer my first two questions. What I want is to include more information for teh tech guys in the ticket view. When I click on phone view and then enter a user name I want otrs to display the user information such as Full Name, Phone #, Email Address, and Office number(all of which is entered in Active Directory) on either the side of the screen where it says Customer Info or within the first couple of lines of the text of the ticket. Is this possible?

Yes, you can do this. Add more to the Map of the CustomerUser config option:

$Self->{CustomerUser} = { [...] Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'uid', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], [ 'UserHost', 'Host', 'ldap_attr_host', 1, 0, 'var' ], [ 'UserIP', 'Host IP', 'ldap_attr_host_ip', 1, 0, 'var' ], [ 'UserXxxx', 'Xxxx', 'ldap_attr_xxxx', 1, 0, 'var' ], [ 'UserXxxx', 'Xxxx', 'ldap_attr_xxxx', 1, 0, 'var' ], [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], };

...

Neil

Martin

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