I am trying to configure auto-responses, but it doesn´t work. In the Admin, I have created an auto-response. The type is "Auto reply/New ticket" and it´s valid. I have assigned this to a queue. However, no replies are sent. I think I found the problem now. The ticket arrives in the main queue and NOT in the assigned queue. However, my problem is that I have created three queues below this queue, one for each language (german, italian, english). But even this doesn´t work! I mean, the mails should arrive automatically in these queues, depending on their sender´s e-mail address. But HOW do I do this? Again: I have three different e-mail addresse for three different languages and want that when an e-mail for the german address for example arrives, an auto-reply in German should be sent AND the mail should be moved into the corresponding queue. Any idea? Thanks, Marc