Re: [otrs] Sending Notifications via OTRS
Martin Edenhofer wrote:
Hi Marshall,
On Wed, Jun 30, 2004 at 03:32:29PM -0700, Marshall28 wrote:
I figured out the last scenario regarding viewing locked tickets with different agents. My next question is, once I've placed a note on that locked ticket is there a way for OTRS to send an e-mail notification to all the agents of the new note? I basically want OTRS to send e-mail to agents whenever something changes on a ticket. no matter what it is. What do you guys suggest?
No. There is no way without modification.
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thanks marshall
Martin Edenhofer
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I wish I could read that site but I don't know German. Has someone already implemented my situation? Also, it looks like the notification for the note is only sent to the owner. Due to that, I would think there is a way to modify something so that it will send to multiple e-mail addresses.
I wish I could read that site but I don't know German. Has someone already implemented my situation? Also, it looks like the notification for the note is only sent to the owner. Due to that, I would think there is a way to modify something so that it will send to multiple e-mail addresses.
Could you not set up a mail group outside of OTRS and use the address of that for Agent email? The mail group can then forward emails to all Agents. Peter
Are you saying, that I should create one e-mail address for all the agents, then when an e-mail notification occurs (if it's a note or new ticket) an e-mail is sent to this e-mail address and then this e-mail address forwards all incoming mail to each agents individual mail account? I would then have to change each agents personal otrs e-mail account to this e-mail group? Am I understanding this right? thanks marshall -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Peter Watson Sent: Thursday, July 01, 2004 12:41 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Sending Notifications via OTRS
I wish I could read that site but I don't know German. Has someone already implemented my situation? Also, it looks like the notification for the note is only sent to the owner. Due to that, I would think there is a way to modify something so that it will send to multiple e-mail addresses.
Could you not set up a mail group outside of OTRS and use the address of that for Agent email? The mail group can then forward emails to all Agents. Peter _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? => http://www.otrs.de/
At 21:31 01/07/2004, you wrote:
Are you saying, that I should create one e-mail address for all the agents, then when an e-mail notification occurs (if it's a note or new ticket) an e-mail is sent to this e-mail address and then this e-mail address forwards all incoming mail to each agents individual mail account? I would then have to change each agents personal otrs e-mail account to this e-mail group?
Am I understanding this right?
thanks marshall
Yes that's right - It may not be suitable for your application of course but it is an easy to implement solution.... Peter
yeah, I got it and this will work. I should have thought of this in the first place. it's a pretty easy fix. thanks marshall -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Peter Watson Sent: Thursday, July 01, 2004 2:39 PM To: User questions and discussions about OTRS. Subject: RE: [otrs] Sending Notifications via OTRS At 21:31 01/07/2004, you wrote:
Are you saying, that I should create one e-mail address for all the agents, then when an e-mail notification occurs (if it's a note or new ticket) an e-mail is sent to this e-mail address and then this e-mail address forwards all incoming mail to each agents individual mail account? I would then have to change each agents personal otrs e-mail account to this e-mail group?
Am I understanding this right?
thanks marshall
Yes that's right - It may not be suitable for your application of course but it is an easy to implement solution.... Peter _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? => http://www.otrs.de/
participants (2)
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Marshall28 -
Peter Watson