Problems with charset when fetching email from Exchange
We have OTRS 2.3.4 for Win32 installed with utf-8 charset, we fetch emails from an Exchange server through POP3 account. We are using Spanish language and when the customers write us an email with special characters like [á, é, ...], OTRS reads it with strange chararcters. ¿What can i do? Thanks in advance. Luis Montañés.
Hi Luis,
It looks like either the database charset and/or the charset for the
frontend of OTRS is not configured correctly. Please look into that.
((enjoy))
-
Michiel Beijen
R&D
OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Germany
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com/
Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial
register: 10751, Tax ID: 003 240
97505 Chairman of the Board: Burchard Steinbild, Managing Board: André
Mindermann (CEO), Martin Edenhofer
CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS
at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQf
2009/12/2 Luis Montañés
We have OTRS 2.3.4 for Win32 installed with utf-8 charset, we fetch emails from an Exchange server through POP3 account.
We are using Spanish language and when the customers write us an email with special characters like [á, é, ...], OTRS reads it with strange chararcters.
¿What can i do?
Thanks in advance.
Luis Montañés.
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participants (2)
-
Luis Montañés -
Michiel Beijen