ok i have that to modify the sql. but i not know the api of development they can to say to me where encounter manuals of its Thanks Mensaje citado por Robert Kehl :

On Friday, June 04, 2004 1:35 AM Leonardo Amezquita wrote:

...

I have a problem when i closed a ticket. The problem is that the time follow runing after of closed the ticket. what have that make for that its no hapend

Same old story: Time is not to stop.

I guess what you want is not the age of a ticket, but the duration of time from its beginning till the last state of type 'closed'. This is merely a matter SQL and statistics. For the moment, you cannot solve this issue from within OTRS without thorough coding.

Regards,

Robert Kehl

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Leonardo Amezquita Tecnico de Operaciones Ubiquando Ltda