change location of [Ticket#....] in subject
Hi! I'm currently evaluating OTRS using Version 2.0.4 on Windows. Is there a way to modify the subject of the OTRS generated mails? Currently the subject is like that: Re: [Ticket#2006090335000429] printer not working I would rather have the subject look like that: Re: printer not working [Ticket#2006090335000429] I think it can be very confusing to users to have the ticket ID in front of the actual subject. Thanks in advance! Regards Benjamin Putsch
Hello. Take a look at: Admin -> under 'Queue & Responses', [Auto Responses] Modify the 'Subject' for 'default reply' then test to be sure the result is what you want. You may also want to look at the others in that list. HTH.
Hi,
Admin -> under 'Queue & Responses', [Auto Responses]
Sorry, that is not working. I made the following modifications to the file $OTRS_HOME/Kernel/System/Ticket.pm sowhere around line 590 in the function TicketSubjectBuild ======================= # Patch by Benjamin $Subject = "$TicketSubjectRe: " . $Subject; $Subject = $Subject . " [$TicketHook$TicketHookDivider$Param{TicketNumber}] "; # original was: # $Subject = "$TicketSubjectRe: [$TicketHook$TicketHookDivider$Param{TicketNumber}] " . $Subject; ======================= I'm neither a perl expert nor do I know anything about OTRS's internal architecture. Is that a safe way to do the modifications? Could there be any side effects I'm not aware of? (Is it better to ask this on the dev list?) Regards Benjamin
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Benjamin Putsch -
s taylor