Hi I just installed otrs (1.3.2p01-3) under debian/testing and the images/icons don't show in the web interface. I looked at the html generated by otrs and image links have sources like this: src="/otrs-web/images/Standard/exit.png" Isn't that wrong? Could it be I missed something during the (quite manual) setup or is there a way to fix this? Maybe make a symlink somewhere? Thanks in advance -- peace, love & harmony Atte http://www.atte.dk
Atte André Jensen wrote:
Hi
I just installed otrs (1.3.2p01-3) under debian/testing and the images/icons don't show in the web interface. I looked at the html generated by otrs and image links have sources like this:
src="/otrs-web/images/Standard/exit.png"
Isn't that wrong? Could it be I missed something during the (quite manual) setup or is there a way to fix this? Maybe make a symlink somewhere?
Thanks in advance
Found the problem myself. During the installation I copied examples/apache-httpd.include.conf to /etc/apache and included it in my httpd.conf. So far, so good. The problem is the line (in examples/apache-httpd.include.conf): Alias /otrs-web/ "/usr/share/otrs/var/httpd/htdocs/" On my debian/testing installation that path is wrong, it should be: Alias /otrs-web/ "/var/lib/otrs/httpd/htdocs/" Maybe this should be changed in the debian package? I also bcc'ed this post to Torsten Werner, who is listed as maintainer for the debian package... -- peace, love & harmony Atte http://www.atte.dk
Atte André Jensen wrote:
Found the problem myself.
During the installation I copied examples/apache-httpd.include.conf to /etc/apache and included it in my httpd.conf. So far, so good. The problem is the line (in examples/apache-httpd.include.conf):
Alias /otrs-web/ "/usr/share/otrs/var/httpd/htdocs/"
On my debian/testing installation that path is wrong, it should be:
Alias /otrs-web/ "/var/lib/otrs/httpd/htdocs/"
Maybe this should be changed in the debian package? I also bcc'ed this post to Torsten Werner, who is listed as maintainer for the debian package...
$ ls /usr/share/otrs/var -l lrwxrwxrwx 1 root root 13 2004-12-29 16:37 /usr/share/otrs/var -> /var/lib/otrs That looks quite okay. Maybe your apache does not follow symlinks? Regards, Torsten
Torsten Werner wrote:
$ ls /usr/share/otrs/var -l lrwxrwxrwx 1 root root 13 2004-12-29 16:37 /usr/share/otrs/var -> /var/lib/otrs
Same here: [atte@fyn atte]$ ls /usr/share/otrs/var -l lrwxr-xr-x 1 root root 13 2005-01-31 12:56 /usr/share/otrs/var -> /var/lib/otrs
That looks quite okay. Maybe your apache does not follow symlinks?
Maybe (how to find out?). In any case it's not a big problem, but enough to buggle me. So maybe others will encounter the same problem... -- peace, love & harmony Atte http://www.atte.dk
participants (2)
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Atte André Jensen -
Torsten Werner