The trouble is, that is exactly what I am doing. I'm imagining the scenario where a new customer phones the "helpline". So, I'm putting in a new customer email address in the "From" field. It accepts this just fine *ONLY* if the address is "<name>@sun.com", ie. my local domain. Anything that is "<name>@<otherdomain>" it says invalid MX. Tyler Hepworth wrote:

On Mon, 25 Oct 2004 17:13:42 +0100, Tom Simpson wrote:

...

Hi there,

I'm having problems with "Phone ticket" under OTRS 1.3.2. When I put in the customer name and ID with an email address outside of "sun.com", it responds with "invalid MX". I've set

[...] # CheckEmailAddresses # (Check syntax of used email addresses) $Self->{CheckEmailAddresses} = 0; [...]

Example 13-6. Kernel/Config.pm - CheckMXRecord

[...] # CheckMXRecord # (Check mx recorde of used email addresses) $Self->{CheckMXRecord} = 0; [...]

OTRS only accepts email addresses for delivery of mail. If you put a customer name or id in the From field then it will do a search of the customer database looking for an email address. If it cannot find the customer name or id in the DB or it cannot find an email address for the name/id, then it will return the message invalid mx. If you do not have a DB entry for the customer, then you have to type out the full email address in the From field. It should accept that just fine.

Hth,

Tyler Hepworth _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

Ah, That sounds like it.. I can't restart my webserver until later tonight (production system), but I'll let you know if that fixes it. Thanks. Tom. Martin Edenhofer wrote:

Hi Tom,

Tom Simpson wrote:

...

The trouble is, that is exactly what I am doing. I'm imagining the scenario where a new customer phones the "helpline". So, I'm putting in a new customer email address in the "From" field. It accepts this just fine *ONLY* if the address is "<name>@sun.com", ie. my local domain. Anything that is "<name>@<otherdomain>" it says invalid MX.

This is the right setting:

[...] # CheckMXRecord # (Check mx recorde of used email addresses) $Self->{CheckMXRecord} = 0; [...]

(like you wrote in your email).

It looks like use mod_perl? If you, need to restart your webserver to reload the config file.

Otherwise you will not see any changes. :)

After that, no more mx lookup will be done.

Martin Edenhofer

-- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!

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hmm. It's HA-apache running under SunCluster. I'm uncertain as to what the HA probe would make of that :-) Probably initiate a cluster failover! Tom. Martin Edenhofer wrote:

Hi Tom,

you also can do an apache "reload". :)

-Martin

Tom Simpson wrote:

...

Ah,

That sounds like it.. I can't restart my webserver until later tonight (production system), but I'll let you know if that fixes it.

Thanks. Tom.

Martin Edenhofer wrote:

...

Hi Tom,

Tom Simpson wrote:

...

The trouble is, that is exactly what I am doing. I'm imagining the scenario where a new customer phones the "helpline". So, I'm putting in a new customer email address in the "From" field. It accepts this just fine *ONLY* if the address is "<name>@sun.com", ie. my local domain. Anything that is "<name>@<otherdomain>" it says invalid MX.

This is the right setting:

[...] # CheckMXRecord # (Check mx recorde of used email addresses) $Self->{CheckMXRecord} = 0; [...]

(like you wrote in your email).

It looks like use mod_perl? If you, need to restart your webserver to reload the config file.

Otherwise you will not see any changes. :)

After that, no more mx lookup will be done.

Martin Edenhofer

-- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!

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