
Hi, my PostmasterPOP3.pl claimed "Can't process mail, see log sub system!" I looked up the logs and recognized that I wrote a wrong Postmaster filter: it tried to set a priority which is not available. OK, I corrected the mistake and now all works fine again. But the question I want to ask here: The mail which could not be imported to OTRS seems to be gone - no longer available in any queue. Am I right? Then I worry about a not proper working postmaster filter mechanismn which causes mail-loss until the problem is recognized and corrected. Bye, Alex

Hi,
I dont' know the bahaviour in case of problem with PostmasterPOP3.pl
but on my configuration with fetchmail and an IMAP mail box, the mail
is not deleted on the IMAP server if the Postmaster.pl script fails.
Are you sure the mail has been deleted from your POP3 server?
2007/10/9, Alexander Scholler
Hi,
my PostmasterPOP3.pl claimed "Can't process mail, see log sub system!" I looked up the logs and recognized that I wrote a wrong Postmaster filter: it tried to set a priority which is not available.
OK, I corrected the mistake and now all works fine again.
But the question I want to ask here: The mail which could not be imported to OTRS seems to be gone - no longer available in any queue. Am I right? Then I worry about a not proper working postmaster filter mechanismn which causes mail-loss until the problem is recognized and corrected.
Bye, Alex
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Hi, On Mi, Okt 10 2007, Sébastien Prud'homme wrote:
I dont' know the bahaviour in case of problem with PostmasterPOP3.pl but on my configuration with fetchmail and an IMAP mail box, the mail is not deleted on the IMAP server if the Postmaster.pl script fails.
That's because Fetchmail is able to mark fetched mails as "seen", so they are skipped in the future. Unfortunately, the PostmasterPOP3 Script isn't able to handle this particular flag, so it deletes fetched mails From the server after a successfull download to avoid to fetch it again on the next run. cheers Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818-0 :: Fax: +49 (0) 9421 56818-18 http://www.otrs.com/ :: Communication with success!
participants (3)
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Alexander Scholler
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Henning Oschwald
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Sébastien Prud'homme