Re: [otrs] R: How to set DNS server in OTRS?
Daniele, I intend to configure the DNS Servers to enforce the OTRS make MX nslookups in outside DNS servers of my LAN. Camilo Vieira * Infra-estrutura de redes * 55 11 7643-4895 Navita http://www.navita.com.br/ * Portais http://www.navitaportal.com/ e BlackBerry http://www.blackberrycorporativo.com.br/ * 55 11 3897-3797 From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of CARNINO Daniele Sent: quinta-feira, 17 de julho de 2008 04:42 To: User questions and discussions about OTRS.org Subject: [otrs] R: How to set DNS server in OTRS? Why someone should set DNS in OTRS? OTRS is a ticketing system, not an Operating System: of course it uses the DNS defined on the underlying OS. ________________________________ Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Camilo Vieira Inviato: mercoledì 16 luglio 2008 23.18 A: otrs@otrs.org Oggetto: [otrs] How to set DNS server in OTRS? Hi, I was just wondering if somebody to know how to set DNS servers within OTRS. Thanks. Camilo Vieira * Infra-estrutura de redes * 55 11 7643-4895 Navita http://www.navita.com.br/ * Portais http://www.navitaportal.com/ e BlackBerry http://www.blackberrycorporativo.com.br/ * 55 11 3897-3797
Ok, sorry Camilo: I misunderstood you question. Anyway I don't think you can do this directly inside OTRS. I'm not that DNS expert, but maybe is possible to filter MX DNS nslookups (q=mx) coming from a specified IP address (the one of your OTRS server) redirecting them to an outside DNS server. Ciao, d. ________________________________ Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Camilo Vieira Inviato: giovedì 17 luglio 2008 15.21 A: User questions and discussions about OTRS.org Oggetto: Re: [otrs] R: How to set DNS server in OTRS? Daniele, I intend to configure the DNS Servers to enforce the OTRS make MX nslookups in outside DNS servers of my LAN. Camilo Vieira * Infra-estrutura de redes * 55 11 7643-4895 Navita http://www.navita.com.br/ * Portais http://www.navitaportal.com/ e BlackBerry http://www.blackberrycorporativo.com.br/ * 55 11 3897-3797 From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of CARNINO Daniele Sent: quinta-feira, 17 de julho de 2008 04:42 To: User questions and discussions about OTRS.org Subject: [otrs] R: How to set DNS server in OTRS? Why someone should set DNS in OTRS? OTRS is a ticketing system, not an Operating System: of course it uses the DNS defined on the underlying OS. ________________________________ Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Camilo Vieira Inviato: mercoledì 16 luglio 2008 23.18 A: otrs@otrs.org Oggetto: [otrs] How to set DNS server in OTRS? Hi, I was just wondering if somebody to know how to set DNS servers within OTRS. Thanks. Camilo Vieira * Infra-estrutura de redes * 55 11 7643-4895 Navita http://www.navita.com.br/ * Portais http://www.navitaportal.com/ e BlackBerry http://www.blackberrycorporativo.com.br/ * 55 11 3897-3797
Den 17/07/2008 kl. 15.20 skrev Camilo Vieira:
Daniele,
I intend to configure the DNS Servers to enforce the OTRS make MX nslookups in outside DNS servers of my LAN.
Just put your outside DNS servers in /etc/resolv.conf (if you're on Linux). Be aware that this changes DNS lookups for the entire server, not just the OTRS application. If other applications are running on that server they too will use external DNS servers. I don't think you can set DNS servers specifically within OTRS. -- Lars
Hi Lars,
I fixed the problem in my DNS server and the OTRS is being able to resolve
the MX servers.
Thanks!
2008/7/20 Lars Jørgensen
Den 17/07/2008 kl. 15.20 skrev Camilo Vieira:
Daniele,
I intend to configure the DNS Servers to enforce the OTRS make MX nslookups in outside DNS servers of my LAN.
Just put your outside DNS servers in /etc/resolv.conf (if you're on Linux). Be aware that this changes DNS lookups for the entire server, not just the OTRS application. If other applications are running on that server they too will use external DNS servers.
I don't think you can set DNS servers specifically within OTRS.
-- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
participants (3)
-
Camilo Vieira -
CARNINO Daniele -
Lars Jørgensen