Hi Guido, That actually sounds like it *might* be related to a problem I'm having - is there anything nasty-looking in either your Apache error_log or rcapache2.out (or whatever it's called in your case, the Apache startup log)? Regards, Danny Smith Midrange Software Design http://www.msd.net.au (07) 3368 7888 Midrange Software Design Pty. Ltd. does not represent or warrant that the attached files are free from computer viruses or other defects. The attached files are provided, and may only be used, on the basis that the user assumes all responsibility for any loss, damage or consequences resulting directly or indirectly from use of the attached files. This email is confidential. If it includes quoted prices, unless otherwise stated, validity is 14 days from the date of this message. Sales tax, GST and delivery charges are excluded unless noted. Acceptance of any quotation or order is subject to MSD's usual terms and conditions of sale. otrs-bounces@otrs.org wrote on 13/08/2005 05:42:52 PM:

Hello All, I have OTRS running just fine on a RH9 server with Apache 2, but... when I try to use mod_perl2 it looks like all session information gets messed up: you login using user's A credentials and OTRS logs you in as user B; or, you click a link, any link, like "admin" and it serves you with any other page. Can someone give me a clue? Thanks! Guido

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Hello, On Sat, Aug 13, 2005 at 05:42:52PM -0300, Guido Malato wrote:

I have OTRS running just fine on a RH9 server with Apache 2, but... when I try to use mod_perl2 it looks like all session information gets messed up: you login using user's A credentials and OTRS logs you in as user B; or, you click a link, any link, like "admin" and it serves you with any other page.

Yes, thats mod_perl2 trouble :(. What version of mod_perl2 and CGI.pm have you installed. Use CGI.pm newer then 3.05, if mod_Perl2 2.x is installed. With mod_perl2 1.x use CGI.pm 3.05. Also the following apache configuration might help you..., its works for my with CGI.pm 3.11 and mod_perl2 2.x: ----- # -- # added for OTRS (http://otrs.org/) # -- # agent, admin and customer frontend ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload PerlModule Apache2::RequestRec # set mod_perl2 options # ErrorDocument 403 /otrs/customer.pl AllowOverride None ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders PerlOptions +SetupEnv Order allow,deny Allow from all </Location> # directory settings AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all </Directory> AllowOverride None Order allow,deny Allow from all </Directory> # MaxRequestsPerChild (so no apache child will be to big!) MaxRequestsPerChild 400 ----- Hth ;). Best regards, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!