What is the output of you unit test? $OTRSHOME/bin/UnitTest.pl -n PDF this is mine: <SOME OTHER OUTPUT BEFORE...> not ok 122 - ERROR: Syntax error in /usr/local/otrs/scripts/test/PDF.t: No such file or directory at (eval 25) line 2739. ERROR: Syntax error in /usr/local/otrs/scripts/test/PDF.t: No such file or directory at (eval 25) line 2739. ===================================================================== Product: OTRS 2.3.4 Test Time: 12 s Time: 2009-04-09 17:38:00 Host: otrspero.csbno.net Perl: 5.8.9 OS: freebsd Vendor: unknown Database: postgresql TestOk: 121 TestNotOk: 1 ================================================================== Thx, Diego Il 09/04/2009 17.15, Diego Giardinetto ha scritto:

Seems that with otrs 2.1.x was no problem. But previous version didn't use PDF::API2.

Il 09/04/2009 17.07, Frans Stekelenburg ha scritto:

...

Posted the same question some time ago, with no solutions either. So eager to find out any solutions as well.

gr, Frans

...

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Tijmen de Mes Sent: donderdag 9 april 2009 16:43 To: User questions and discussions about OTRS. Subject: Re: [otrs] PDF font configuration

Hi,

I'am having the same problem, I didn't found a solution for it.

Tijmen

Diego Giardinetto wrote:

...

Hi, installing otrs, i have a problem with pdf table report: characters have lot of distance between each one. Any idea?

Thx, Diego

-- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinetto<at>zephirworks.com mobile: +39 328 06 81 489

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-- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinetto<at>zephirworks.com mobile: +39 328 06 81 489

Hi, Who has good reporting in place? And perhaps even an extra reporting tool used? Like I would like to have over the last month all the type Change cases listed (preferably Closed), with the time amount spent. Also per agent, changes touched and time spent per... Things like that. Im afraid either heavy SQL scripting or reporting tool is necessary. gr, Frans

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Frans Stekelenburg Sent: donderdag 9 april 2009 18:03 To: User questions and discussions about OTRS. Subject: Re: [otrs] PDF font configuration

It appears you are missing a character set? (Or different local set?)

My results:

A lot of lines stating on both test and production server: <...> Use of uninitialized value in numeric gt (>) at /usr/lib/perl5/site_perl/5.8.8/PDF/API2/Basic/TTF/Cmap.pm line 258. <...> Use of uninitialized value in numeric gt (>) at /usr/lib/perl5/site_perl/5.8.8/PDF/API2/Basic/TTF/Glyph.pm line 298.

All OK on our test server: ===================================================================== Product: OTRS 2.3.3 Test Time: 19 s Time: 2009-04-09 17:53:37 Host: <our test server> Perl: 5.8.8 OS: linux Vendor: Fedora release 7 (Moonshine) Database: mysql TestOk: 128 TestNotOk: 0 =====================================================================

But not on our live server (using LAMPP): ===================================================================== Product: OTRS 2.3.3 Test Time: 15 s Time: 2009-04-09 17:53:41 Host: <live server> Perl: 5.10.0 OS: linux Vendor: Red Hat Enterprise Linux ES release 4 (Nahant Update 3) Database: mysql TestOk: 126 TestNotOk: 2 =====================================================================

ERROR CharsetTest1 State -->1 ERROR CharsetTest1 RequiredWidth -->121.45 ERROR CharsetTest1 RequiredHeight -->10 ERROR CharsetTest1 LeftOver --><--

not ok 122 - CharsetTest1()

ERROR CharsetTest2 State -->1 ERROR CharsetTest2 RequiredWidth -->121.45 ERROR CharsetTest2 RequiredHeight -->10 ERROR CharsetTest2 LeftOver --><--

not ok 125 - CharsetTest2()

grtx, Frans

...

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Diego Giardinetto Sent: donderdag 9 april 2009 17:39 To: User questions and discussions about OTRS. Subject: Re: [otrs] PDF font configuration

What is the output of you unit test? $OTRSHOME/bin/UnitTest.pl -n PDF this is mine:

<SOME OTHER OUTPUT BEFORE...>

not ok 122 - ERROR: Syntax error in /usr/local/otrs/scripts/test/PDF.t: No such file or directory at (eval 25) line 2739.

ERROR: Syntax error in /usr/local/otrs/scripts/test/PDF.t: No such file or directory at (eval 25) line 2739.

=====================================================================

...

Product: OTRS 2.3.4 Test Time: 12 s Time: 2009-04-09 17:38:00 Host: otrspero.csbno.net Perl: 5.8.9 OS: freebsd Vendor: unknown Database: postgresql TestOk: 121 TestNotOk: 1

==================================================================

Thx, Diego

Il 09/04/2009 17.15, Diego Giardinetto ha scritto:

...

Seems that with otrs 2.1.x was no problem. But previous version didn't use PDF::API2.

Il 09/04/2009 17.07, Frans Stekelenburg ha scritto:

...

Posted the same question some time ago, with no solutions either. So eager to find out any solutions as well.

gr, Frans

...

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Tijmen de Mes Sent: donderdag 9 april 2009 16:43 To: User questions and discussions about OTRS. Subject: Re: [otrs] PDF font configuration

Hi,

I'am having the same problem, I didn't found a solution for it.

Tijmen

Diego Giardinetto wrote:

...

Hi, installing otrs, i have a problem with pdf table report: characters have lot of distance between each one. Any idea?

Thx, Diego

-- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinetto<at>zephirworks.com mobile: +39 328 06 81 489

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-- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinetto<at>zephirworks.com mobile: +39 328 06 81 489

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otrs 2.3.4 can not print chinese in PDF On Tue, Apr 21, 2009 at 3:42 PM, Michiel Beijen wrote:

Hi all,

Searching in Bugzilla I found this to be an issue with a certain PDF::API2 version; versions 0.69 and 0.73 seem to be OK, versions in between can be affected. You can verify your installed version by running otrs.checkModules.

see for the Bugzilla bug report: http://bugs.otrs.org/show_bug.cgi?id=3736

Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Thu, Apr 9, 2009 at 17:15, Diego Giardinetto wrote:

...

Seems that with otrs 2.1.x was no problem. But previous version didn't use PDF::API2.

Il 09/04/2009 17.07, Frans Stekelenburg ha scritto:

...

Posted the same question some time ago, with no solutions either. So eager to find out any solutions as well.

gr, Frans

...

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf

Of

...

Tijmen de Mes Sent: donderdag 9 april 2009 16:43 To: User questions and discussions about OTRS. Subject: Re: [otrs] PDF font configuration

Hi,

I'am having the same problem, I didn't found a solution for it.

Tijmen

Diego Giardinetto wrote:

...

Hi, installing otrs, i have a problem with pdf table report: characters

have

...

lot of distance between each one. Any idea?

Thx, Diego

-- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinetto<at>zephirworks.com mobile: +39 328 06 81 489

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