Hi, Thanks for the reply, and the agent parameter. I will go searching for the javascript on the printer page and get rid of it as well. Is there a corresponding parameter for the customer side of things so that all the ticket info is on one page? regards Des Quinn "Alexander Scholler" wrote in message news:44A4B04B.5050700@augsburg.de...

Hi,

Des Quinn schrieb:

...

Hi,

In 1.3 when I was viewing tickets in the Agent view all the responses were in a Flat view as opposed to the Threaded view that you get with v2. Is there a parameter that can be changed so that I can have this behaviour again. When I zoom in on a ticket I want to be able to read all the content on that ticket in one long page rather than clicking on all the entries. I

Ticket::Frontend::ZoomExpand

...

know I cant get the print layout but it keeps asking me for a printer to print to :(

I searched for the Javascript-print-command and disabled it within the sourcecode. The feature of disabling the print dialog via sysconfig would be nice for further versions of OTRS.

...

appreciate any help

Regards

Des Quinn Equinox Consulting www.equinox-consulting.co.uk

Bye, Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/