Are you by any chance trying to log in after completing the web based installer?

From the documentation:

"Congratulations! Now the installation of OTRS is finished and you should be able to work with the system (see Figure below). To log into the web interface of OTRS, use the address http://localhost/otrs/index.pl from your web browser. Log in as OTRS administrator, using the username 'root@localhost' and the password 'root'. After that you can configure the system for your needs. " -- Mike On Mon, Apr 16, 2012 at 16:41, Steven Carr wrote:

What are you trying to login to?

OTRS has a demo... http://www.otrs.com/en/products/help-desk/online-demo but other than that you would need to download and install/configure the OTRS system on your own server.

Steve

On 15 April 2012 22:29, Rey Segura Nubia Andrea wrote:

...

plase i need my user because i know that my password ir 123 but i dont know how is my user?

my mail is andrea.rey@fsfb.org.co ________________________________________ De: OTRS Team [enjoy@otrs.com] Enviado el: domingo, 15 de abril de 2012 03:14 p.m. Para: Rey Segura Nubia Andrea Asunto: [Ticket#2012041542022911] OTRS registration

Thank you very much for completing your registration!

As the inventor and largest service provider of the world-leading service management solution OTRS, we provide professional services to our customers.

In order to assure the usage of your OTRS, we strongly recommend to sign a Service Subscription with the OTRS Group.

A subscription gives you the following key benefits:

 *   Direct access to the team of OTRS experts  *   Discounts on Custom developments and migrations  *   Up to 4 Add-Ons http://www.otrs.com/en/solutions/subscriptions/ free of charge:    *   Multi-Level Service Selectionhttp://www.otrs.com/en/solutions/subscriptions/feature-add-ons/feature-add-o...    *   Escalation Suspendhttp://www.otrs.com/en/solutions/subscriptions/feature-add-ons/feature-add-o...    *   Dependent Selection Boxeshttp://www.otrs.com/en/solutions/subscriptions/feature-add-ons/feature-add-o...    *   Clipboard Image Pastehttp://www.otrs.com/en/solutions/subscriptions/feature-add-ons/feature-add-o...    *   Dashboard Overview Filterhttp://www.otrs.com/en/solutions/subscriptions/feature-add-ons/feature-add-o...  *   Exclusive access to Feature Add-Onshttp://www.otrs.com/en/solutions/subscriptions/feature-add-ons/

For details about the Subscription, please have a look at: http://www.otrs.com/solutions/subscriptions/

Best regards,

OTRS AG

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61352 Bad Homburg

Germany

T: +49 (0) 6172 681988 0

F: +49 (0) 9421 56818 18 I:  http://www.otrs.com/

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Get Connected ! Everything in sync with OTRS 3.1 Be an early bird with our special offer: OTRS Help Desk 3.1 Specialhttp://www.otrs.com/index.php?id=2361

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