(snip)

Cool. I think it would make sense to change the terminology on the preferences screen to match what is in the agent view.

Ack.

...

Whatever you select in your agents preferences under 'custom queues' is used to select unlocked tickets from and to show these in your personal queue.

Right, thanks.

What is the state of play re: maintenance of OTRS? Are there lots of folks at work on the code & documentation?

As always, I guess there could be more. If you want to contribute you could perhaps send an mail to 'info@otrs.de'. (snip)

Thanks for your help Lars.

De nada =)

M