
Dear all, i've already installed otrs. setting for webserver (apache) and mysql done. but when i access otrs, always prompt error something like this : Error Message: Module Kernel/Modules/AgentStats.pm not found but if ichecked in server manually the files can be found. what is the problem please give us advice thank you in advance toha

On 2011-10-07 05:35, Muhammad Toha Supriyadi wrote:
Dear all,
i've already installed otrs. setting for webserver (apache) and mysql done. but when i access otrs, always prompt error something like this :
Error Message: Module Kernel/Modules/AgentStats.pm not found
but if ichecked in server manually the files can be found. what is the problem
Did you try to clear the cache? Reset the permissions? Restart apache?

Sorry for changing the subject, but how do I reset the permissions?
could you give me a example using the otrs.SetPermissions.pl?
thanks
2011/10/11 Ugo Bellavance
On 2011-10-07 05:35, Muhammad Toha Supriyadi wrote:
Dear all,
i've already installed otrs. setting for webserver (apache) and mysql done. but when i access otrs, always prompt error something like this :
Error Message: Module Kernel/Modules/AgentStats.pm not found
but if ichecked in server manually the files can be found. what is the problem
Did you try to clear the cache? Reset the permissions? Restart apache?
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On 2011-10-11 11:13, Wagner wrote:
Sorry for changing the subject, but how do I reset the permissions?
could you give me a example using the otrs.SetPermissions.pl
Google is your friend. http://wiki.otrs.org/index.php?title=Installation_on_Ubuntu_Lucid_Lynx_%2810...

done, i remove this setting on httpd.conf :
#
On 2011-10-11 11:13, Wagner wrote:
Sorry for changing the subject, but how do I reset the permissions?
could you give me a example using the otrs.SetPermissions.pl
Google is your friend.
http://wiki.otrs.org/index.**php?title=Installation_on_** Ubuntu_Lucid_Lynx_%2810.4%29http://wiki.otrs.org/index.php?title=Installation_on_Ubuntu_Lucid_Lynx_%2810...
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participants (3)
-
Muhammad Toha Supriyadi
-
Ugo Bellavance
-
Wagner