Take the following example (i'm very sorry for the large output): Action: Comment: Zoom: User: Createtime: NewTicket New Ticket [20030904428] created (Q=Postmaster;P=3 normal;S=new). x root@localhost (Admin OTRS) 09/04/2003 19:34:43 SendAutoReply Sent auto response to 'PERSON 1 ' x root@localhost (Admin OTRS) 09/04/2003 19:34:43 CustomerUpdate CustomerID updated to 'person1@email.com'. CustomerUser updated to 'person1@ema[..] - root@localhost (Admin OTRS) 09/04/2003 19:34:43 FollowUp FollowUp for [20030904428]. x root@localhost (Admin OTRS) 09/04/2003 19:34:45 StateUpdate Old: 'new' New: 'open' - root@localhost (Admin OTRS) 09/04/2003 19:34:45 OwnerUpdate New Owner is 'Person2' (ID=2). - Person2 (Person 2) 09/04/2003 19:41:15 Lock Ticket lock. - Person2 (Person 2) 09/04/2003 19:41:15 Forward Forwarded to 'person3, ' x Person2 (Person 2) 09/04/2003 19:41:41 FollowUp FollowUp for [20030904428]. x root@localhost (Admin OTRS) 09/04/2003 19:41:42 Unlock Ticket unlock. - Person2 (Person 2) 09/04/2003 19:42:08 Lock Ticket lock. - Person2 (Person 2) 09/04/2003 20:20:37 Forward Forwarded to 'person3@email.com, ' x Person2 (Person 2) 09/04/2003 20:21:00 FollowUp FollowUp for [20030904428]. x root@localhost (Admin OTRS) 09/04/2003 20:21:02 Unlock Ticket unlock. - Person2 (Person 2) 09/04/2003 20:21:17 How can I disable all this followups that the system sends to itself after each auto-response or forward ? Thank you. -- Mensagem Original -- De: Martin Edenhofer Para: "User questions and discussions about OTRS." Enviar: 04/09/2003 Assunto: Re: [otrs] Is it possible to use auto-reply only for Ticker that are created via the customer-interface ? Hi Pedro, On Thu, Sep 04, 2003 at 09:29:54PM +0100, Pedro Rebelo wrote:

On my tickets, when I click on the History tab, it shows a followup right after the auto-reply response. How can I disable these annoying followups ?

I can't follow you. Maybe there is a loop! Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs