Ok it seems I had the wrong host in the Config.pm. Everything seems to work now except when I go and look at the Customer User information Nothing shows up. When I look in the /var/log/messages file I find: Nov 17 15:12:40 otrs OTRS-CGI-10[3103]: [Error][Kernel::System::CustomerUser::LDAP::CustomerUserList][Line:192]: 000020D6: SvcErr: DSID-03100690, problem 5012 (DIR_ERROR), data 0 Nov 17 15:12:40 otrs Nov 17 15:12:42 otrs OTRS-CGI-10[3106]: [Error][Kernel::System::CustomerUser::LDAP::CustomerUserDataGet][Line:214]: Need User or CustomerID! Nov 17 15:12:42 otrs OTRS-CGI-10[3106]: [Error][Kernel::System::CustomerUser::LDAP::CustomerUserList][Line:192]: 000020D6: SvcErr: DSID-03100690, problem 5012 (DIR_ERROR), data 0 Nov 17 15:12:42 otrs Nov 17 15:12:43 otrs OTRS-CGI-10[3107]: [Error][Kernel::System::CustomerUser::LDAP::CustomerUserDataGet][Line:214]: Need User or CustomerID! Nov 17 15:12:43 otrs OTRS-CGI-10[3107]: [Error][Kernel::System::CustomerUser::LDAP::CustomerUserList][Line:192]: 000020D6: SvcErr: DSID-03100690, problem 5012 (DIR_ERROR), data 0 Nov 17 15:12:43 otrs Nov 17 15:12:45 otrs OTRS-CGI-10[3108]: [Error][Kernel::System::CustomerUser::LDAP::CustomerUserDataGet][Line:214]: Need User or CustomerID! Nov 17 15:12:45 otrs OTRS-CGI-10[3108]: [Error][Kernel::System::CustomerUser::LDAP::CustomerUserList][Line:192]: 000020D6: SvcErr: DSID-03100690, problem 5012 (DIR_ERROR), data 0 Nov 17 15:12:45 otrs Nov 17 15:16:37 otrs OTRS-CGI-10[3101]: [Error][Kernel::System::CustomerUser::LDAP::CustomerUserList][Line:192]: 000020D6: SvcErr: DSID-03100690, problem 5012 (DIR_ERROR), data 0 Is there anything more I need to enter in the Config.pm file? Neil -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Martin Edenhofer Sent: Monday, November 17, 2003 2:30 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] LDAP Integration Error Hi Neil, On Mon, Nov 17, 2003 at 11:48:44AM -0700, Neil Lehouillier wrote:
I finally got all the required files installed and have otrs working with apache 2.0 and Mod_perl 1.99 rpms. I got everything configured and when I work without the ldap integration it works fine.
When I put in the ldap information into the Config.pm file I get the following on the http web page and in the logs:
[Mon Nov 17 11:33:56 2003] [error] 2665: ModPerl::Registry: IO::Socket::INET: connect: Connection refused at /opt/otrs/Kernel/cpan-lib/CGI/Carp.pm line 301, <DATA> line 225.!
It looks like your LDAP server isn't running! .-)
Neil
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Hi Neil, On Mon, Nov 17, 2003 at 03:18:07PM -0700, Neil Lehouillier wrote:
Ok it seems I had the wrong host in the Config.pm. Everything seems to work now except when I go and look at the Customer User information Nothing shows up. When I look in the /var/log/messages file I find:
Nov 17 15:12:40 otrs OTRS-CGI-10[3103]: [Error][Kernel::System::CustomerUser::LDAP::CustomerUserList][Line:192]: 000020D6: SvcErr: DSID-03100690, problem 5012 (DIR_ERROR), data 0 [...] Is there anything more I need to enter in the Config.pm file?
Try to debug it (access to your ldap server with Config.pm settings) with an ldap browser. Then you should have the same problem.
Neil
Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (2)
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Martin Edenhofer -
Neil Lehouillier