Begging your pardon if I've overlooked some answer to this in the list or in the documentation... On my otrs-2.0.2-01 system, I decided to experiment with the Lite theme. Once selected as a frontend theme and enabled, all configurable options seem to disappear from the rendered page. Unfortunately, there don't seem to be pages(*.dtl) for the Preferences pane and a few other screens so I can't change the theme BACK to Standard. Have I read the problem correctly? Ie., .../otrs/Kernel/Output/HTML/Lite and .../otrs/var/httpd/htdocs/images seem to be missing a few things in the distribution. I checked 2.0.3-01 also and I think the same is true. But the demo at otrs.com seems to function correctly after selecting the Lite theme so I acknowledge that I'm still a bit fuzzy when it comes to OTRS templating and themes. Before I do something like trying to copy some of the dtls from Standard to Lite, I want to be sure I'm understanding the problem properly. Any guidance here is appreciated. Thanks. -- jt TEN Technology