Leigh Blackwell wrote:

I have installed and started to use the system setup a number of Customer Company and select number of customer users for each company. I have set up a queue of groups and queues for the use of each company. I have managed to get incoming email from anyone (user or not) at those company's email domains to be correctly assigned to the company and queue using postmaster filters.

The only problem I seem to be having is that I can not simply respond by email in the web interface, it only gives me the option to responding by phone. This is the same whether the person emailing is a customer user or not. So currently I have to email from outlook and CC the person who made the query and then close the ticket by hand, which has to be wrong.

Any Suggestions?

You mean you do see "Contact customer (phone)" on the right side of the screen, but do not see "Compose Answer (email)"? Nils breunese.