Nils Breunese (Lemonbit Internet) schreef:

Nic Mertens wrote:

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But how do I start to setup this program on my web hosting?

I read the manual but it seems to be very complicated. Is there someone who has any experience to install the program on a linux hosting and wants to give me a step by step info?

Are you the system administrator or do you just have a shared hosting account? I'd suggest to just read the documentation at doc.otrs.org. The chapter on installing OTRS is here: http://doc.otrs.org/2.0/en/html/c218.html#installation-of-prepared-packages

Nils Breunese. _______________________________________________

It's a shared webhosting with SSH access, I also have access to apache configfiles, full access to MySQL. This I found in the phpinfo: Apache/1.3.27 (Unix) (Red-Hat/Linux) PHP/4.4.2 mod_perl/1.27 I'm not very experienced in SSH but I'm willing to learn. :) I'll read the documentation on installing OTRS carefully. Thank you! Nic

I'm afraid it's not going to work unless your server administrator is willing to install it for you, since the installation involves adding system users, cronjobs and apache configuration, etc. Usually not things you can control as a user of a shared hosting environment.

Not true, I run OTRS on a shared hosting account without any problems. Only thing I couldn't do myself was a cronjob for POP3 fetchmail, but my hosting provider installed that for me. You may have to edit some more Config parameters and use .htaccess files or other tweaks, but it sure is possible, at least with my hosting provider it is. Regards, Richard

I have access to apache configfile, cronjob (/var/spool/cron/) is no problem for pop3 fetching, I can even install a mail pipe myself. I can restart the server from within my control panel.

I will give it a try and see if I get stuck somewhere...

That's way more than I can do, so you should be alright. Regards, Richard

Hello, On Thu, Apr 06, 2006 at 09:02:14AM -0700, Evan Dorn wrote:

On Apr 5, 2006, at 3:23 AM, Richard Hinkamp - BeSite wrote:

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I have access to apache configfile, cronjob (/var/spool/cron/) is no problem for pop3 fetching, I can even install a mail pipe myself. I can restart the server from within my control panel. I will give it a try and see if I get stuck somewhere...

That's way more than I can do, so you should be alright.

I've managed about 2/3 of an install on a shared account, and it seems possible to do the rest, I just haven't had the time.

But Nic is right in that the documentation certainly doesn't describe how to do it without root access.

The reason for this is that we do not recommend installations on a shared host. That installations are very tricky, you have to be a experienced user and many strange errors could occure. Also the shared host envirorments differ for every provider....

If/when I finish it (next week, perhaps), I intend to put the instructions on my hosting provider's support wiki. I will post the link to it...

Fine :). Maybe I can create a FAQ article on it.

Evan

Regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!