Yes, take ownership of it first and then do as you please. ----- Original Message ----- From: Strange, PJ (Philippa) Date: Fri, 1 Oct 2004 13:28:04 +0100 Subject: [otrs] locked tickets To: "otrs@otrs.org" Is it possible for the administrator to unlock someone else's tickets? I have a problem where there is either a large attachment or a corrupt file in a locked area which is stopping access to an important ticket. I need to unlock the tickets or be able to perform a search on locked tickets. Any ideas gratefully received. Philippa _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/