Hi Jake, On Thu, Mar 20, 2003 at 03:37:54PM -0500, Covert, Jake wrote:

Using the GenericAgent.pm how would I reference a ticket by it's ticket number for delete? Would it be as simple as this below? ================================== [...] # -- # [name of job] -> close and delete all tickets in queue delete # -- 'delete' => { # get all tickets with this properties Ticket => '10105521', # new ticket properties (no option is required, use just the options # witch should be changed!) # DELETE! Delete => 1, },

[...] ==================================

This will not work. Normally you want not to change the Kernel/Config/GenericAgent.pm for each ticket! -=> So create a delete queue and move all "delete"-ticket into this queue. Add the following job to Kernel/Config/GenericAgent.pm [...] 'delete' => { Queue => 'delete', States => ['new', 'open'], Locks => ['unlock'], New => { Delete => 1, }, }, [...] Then the GenericAgent.pl will delete the ticket.

Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson