Hello Aleem Thanks for your response and your offer of help. When I used PPM several of the required modules were not listed. I had the default ActiveState repository enabled. Can you tell me which repository(s) you were using for PPM? - Ian Hi Ian, I have OTRS with PosterMasterMailAccount running on a Windows 2k3 box without issues. I don't recall the exact modules you need but if memory serves me you just need to run PPM and find the Mail::IMAP and Mail:POP3 and a couple of other modules. If you run checkModules again you'll still get errors but provided you have the Mail::IMAP (which was >my main concern) things should run smoothly. If you have any issues, reply back and we can work through this step by step. -Aleem