Re: [otrs] In Agent Notification is it possible to configure value arrived of cc, to fields of original mail
Look at Agent Notifications in Admin, edit the notification and add in
the variables you require.
Please try to figure things out and have a go instead of just asking
how to do things.
Steve
On 14 March 2013 11:01, Darshak Modi
Hello,
If mail arrives , it has to:/cc:. In Agent Notification, is it possible to add show those values ?
By adding some variables.. like we add Customer Firstname and etc.
??
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My bad. Actually i added but with *, so didn't come. :(
Sorry for bothering
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Steven Carr
Sent: 14 March 2013 PM 04:39
To: User questions and discussions about OTRS.
Subject: Re: [otrs] In Agent Notification is it possible to configure value
arrived of cc, to fields of original mail
Look at Agent Notifications in Admin, edit the notification and add in the
variables you require.
Please try to figure things out and have a go instead of just asking how to
do things.
Steve
On 14 March 2013 11:01, Darshak Modi
Hello,
If mail arrives , it has to:/cc:. In Agent Notification, is it possible to add show those values ?
By adding some variables.. like we add Customer Firstname and etc.
??
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participants (2)
-
Darshak Modi -
Steven Carr