When a agent locks a ticket, it becomes "his" ticket. Other users can't "normally" see it (you can still see it, if you use the search). It becomes your, until your close it, or release it (unlock). You should lock a ticket when you start working on it, so that other users don't try to solve the same problems that you're working on. Hope it helps, DC ----- Original Message ----- From: "Tyler Hepworth" To: Sent: Monday, April 05, 2004 4:27 PM Subject: [otrs] What exactly is the "lock" function

I read the docs and looked through the archives, but I haven't been able to find a good description of what "lock" vs "unlocked" means. Can someone please explain it?

Thanks,

Tyler Hepworth _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/