Hi Robert, We have the same problem here. These are the article types. email-external email-internal email-notification-ext email-notification-int phone fax sms webrequest note-internal note-external note-report Best Regards Thorsten Philipp

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Robert Kehl Sent: Friday, May 07, 2004 4:38 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Error on forwading article

On Wednesday, May 05, 2004 10:50 AM Lars Monsees wrote:

...

when I try to forward an external-eMail from a customer as email-internal I get the following error:

Message: Need ArticleType or ArticleTypeID!

Which entries does article_type contain? It should be this:

1 email-external 2 email-internal 3 email-notification-ext 4 email-notification-int 5 phone 6 fax 7 sms 8 webrequest 9 note-internal 10 note-external 11 note-report

hth,

Robert Kehl

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