Response BEFORE original message, not after
I had this issue already 2 years ago and configured OTRS in the correct way (for me), but then I had to install it new and now it´s gone. Now, when I reply to a message and choose a response, the response is AFTER the original message, but I would like to have it BEFORE! How can I change this? thanks, marc
Marc Herms wrote:
I had this issue already 2 years ago and configured OTRS in the correct way (for me), but then I had to install it new and now it´s gone. Now, when I reply to a message and choose a response, the response is AFTER the original message, but I would like to have it BEFORE! How can I change this?
See the docs: http://doc.otrs.org/2.0/en/html/ x7930.html#Ticket:Frontend::Agent::Ticket::ViewZoom Admin -> SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewZoom -> Ticket::Frontend::ZoomExpandSort Nils Breunese.
See the docs: http://doc.otrs.org/2.0/en/html/ x7930.html#Ticket:Frontend::Agent::Ticket::ViewZoom
Admin -> SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewZoom -> Ticket::Frontend::ZoomExpandSort
Hi Nils, thanks, but it wasn´t that. I figured it out, I had to change the position of: # $Self->{ResponseFormat} = '$Data{"Salutation"} $Data{"OrigFrom"} $Text{"wrote"}: $Data{"StdResponse"} $Data{"Signature"} $Data{"Body"} '; Thanks anyway, marc
Nils Breunese.
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
participants (2)
-
Marc Herms -
Nils Breunese (Lemonbit Internet)