Carlos Oyarzabal wrote:

Are company tickets grouped by domain (userX@DOMAIN.COM) ? Can any customer user with the same domain acces to all company tickets?

No, OTRS doesn't look at the domain. Use the same CustomerID for all users from a specific company. Nils Breunese.

Yeah, it is. I wish it was something as easy as that but I have the feeling that it's not. :-( Jonathan Larsen Mountain West Heart Center IT Dept it@heartslc.com 801.270.4108 _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of LQ Marshall Sent: Thursday, May 24, 2007 8:02 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Well after i fixed the bug, i get this Just taking a stab here... is the mySQL daemon running? LQ _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jonathan Larsen Sent: Thursday, May 24, 2007 6:51 PM To: User questions and discussions about OTRS.org Subject: [otrs] Well after i fixed the bug, i get this Please see attached emails that OTRS is sending me Jonathan Larsen Mountain West Heart Center IT Dept it@heartslc.com 801.270.4108

Heres my delema. I use ISPConfig, and I use OTRS for support. How do I use SOAP with in ISPConfig to create, edit, and delete customer users in OTRS? To stream line account creation? John