Hi Marco, Alex and Markus, Thank you very much for your answers :D the one that make it work was from Marco, updating the customer_preferences table. Thanks again from México. Ser Iulián Armenta Legorreta Área de Calidad Zentrum Ext: 119 Marco Vannini escribió:

If you want to reset all of your account and you have access to the db it's easy, first find who does not have your new theme with:

select * from customer_preferences where preferences_key like '%Theme%';

and then, if you want, you can do an update like

update customer_preferences set preferences_value = 'yourtheme' where preferences_key = 'UserTheme' and preferences_value = 'themetobechanged';

MV

On Fri, Jan 8, 2010 at 8:28 AM, Axel Christ mailto:ach@crossconsense.de> wrote:

In OTRS every user can set his own favorite theme in the preferences dialog. This will overwrite your default, I suppose. So I guess if you create a new user now he will have the correct theme.

Cheers,

Axel

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Message: 5 Date: Thu, 07 Jan 2010 11:06:06 -0800 From: Ser Iulian Armenta Legorreta mailto:sarmental@zentrum.com.mx> Subject: [otrs] OTRS 2.4 theming problem To: "User questions and discussions about OTRS." mailto:otrs@otrs.org> Message-ID: <4B46309E.7080103@zentrum.com.mx mailto:4B46309E.7080103@zentrum.com.mx> Content-Type: text/plain; charset=ISO-8859-1; format=flowed

Hi,

I created a new theme "newtheme" for OTRS I followed the documentation, I created new folder called "newtheme" with the new files in /opt/otrs/Kernel/Output/HTML and I changed the default theme to "newtheme" on sysconfig.

Now in the customer interface "customer.pl http://customer.pl" it works fine but at the moment you login as client automatically change to the standard theme.

Any ideas why or what I'm missing?

Thanks.

-- Ser Iuli?n Armenta Legorreta ?rea de Calidad Zentrum Ext: 119

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