notification for team leader
Hello all. How can I make automatically notification for team leader when any ticket is timeover? Thanks Honza
Hello Alex. Pending-reminder. I want, when any ticket is panding-reminder, automatically sent notification for team leader. Honza. Alexander Scholler napsal(a):
Hi Honza,
Honza Rezab schrieb:
Hello all.
How can I make automatically notification for team leader when any ticket is timeover?
What do you mean with timeover - automatic ticket unlock or escalation or exceed of pending-reminder time?
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-- Jan Rezab ------------------------------ Mobil: +420 603 553 811 E-mail: honza@rezab.org WWW: http://www.rezab.org ICQ: 153 407 507 MSN: rezab@netwin.cz Yahoo IM: honza.rezab AIM: honzarezab ------------------------------ Dobra nalada nevyresi vsechny tvoje problemy, ale nasere tolik lidi, ze stoji za to si ji pestovat.
Hello, On Fri, May 19, 2006 at 06:11:17PM +0200, Honza Rezab wrote:
Pending-reminder.
I want, when any ticket is panding-reminder, automatically sent notification for team leader.
That isn't possible. Reminder messages are only send out to the current owner of the ticket. But you can work with escalation or automated unlocking mechanism.
Honza.
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participants (3)
-
Alexander Scholler -
Christian Schoepplein -
Honza Rezab