Hi all, I am still looking for a way to solve following questions. Any suggestions? 1. Is it possible to have a notification like this: ---------------------------- Send me a notification if a customer sends a follow up to any ticket in "My Queues" (even if I'm not the owner of the ticket). ---------------------------- 2. Is it possible to search for or have a Queue view that has "all tickets modified today" option. 3. Is it possible to search incoming email for the string "Accounted time: 10" and then add that info to the ticket (ie. using PostMaster Filter Modules). Thanks Ivica
On Thursday, May 06, 2004 8:01 AM
Ivica Mustapic
1. Is it possible to have a notification like this: Send me a notification if a customer sends a follow up to any ticket in "My Queues" (even if I'm not the owner of the ticket).
Not without coding, sorry. You'd have to patch the System/Ticket* code.
2. Is it possible to search for or have a Queue view that has "all tickets modified today" option.
Yes, again some coding needed. One could think of a piece of javascript code or stuff in AgentUtilSearch*.dtl.
3. Is it possible to search incoming email for the string "Accounted time: 10" and then add that info to the ticket (ie. using PostMaster Filter Modules).
You may use the Postmaster Filter Modules or Procmail, which allows backreferences of the searched text to insert the values as freetext key/value pairs in the ticket. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (2)
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Ivica Mustapic -
Robert Kehl