
I just upgraded a debian/testing server, and now otrs is not working. If I try to access the otrs page (http://server/otrs/) I get: Forbidden You don't have permission to access /otrs/ on this server. Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. And I have this in /var/log/apache/error.log: [Fri Apr 1 13:15:11 2005] [error] Can't locate Kernel/Output/HTML/Generic.pm in @INC (@INC contains: /usr/share/otrs/bin/cgi-bin/../../Kernel/cpan-lib /usr/share/otrs/bin/cgi-bin/../.. /etc/perl /usr/local/lib/perl/5.8.4 /usr/local/share/perl/5.8.4 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /etc/apache/ /etc/apache/lib/perl) at /usr/share/otrs/bin/cgi-bin/index.pl line 60.\nBEGIN failed--compilation aborted at /usr/share/otrs/bin/cgi-bin/index.pl line 60.\n I would be most happy if soneone could help me getting a bit further... -- peace, love & harmony Atte http://www.atte.dk

Atte André Jensen wrote:
I would be most happy if soneone could help me getting a bit further...
In my desperation I symlinked /usr/share/otrs/Kernel/Output/HTML/ to point to /etc/otrs/Output/HTML/. Doesn't work either, and now I get this in /var/log/apache/error.log: [Fri Apr 1 13:48:18 2005] [error] [client 172.16.0.234] attempt to invoke directory as script: /usr/share/otrs/bin/cgi-bin [Fri Apr 1 13:48:18 2005] [error] [Fri Apr 1 13:48:18 2005] null: Can't locate object method "new" via package "Kernel::Output::HTML::Generic" at /usr/share/otrs/bin/cgi-bin/index.pl line 116.\n Maybe this narrows it down... -- peace, love & harmony Atte http://www.atte.dk

Atte André Jensen a écrit :
I just upgraded a debian/testing server, and now otrs is not working. If I try to access the otrs page (http://server/otrs/) I get:
Forbidden You don't have permission to access /otrs/ on this server. Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
And I have this in /var/log/apache/error.log:
[Fri Apr 1 13:15:11 2005] [error] Can't locate Kernel/Output/HTML/Generic.pm in @INC (@INC contains: /usr/share/otrs/bin/cgi-bin/../../Kernel/cpan-lib /usr/share/otrs/bin/cgi-bin/../.. /etc/perl /usr/local/lib/perl/5.8.4 /usr/local/share/perl/5.8.4 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /etc/apache/ /etc/apache/lib/perl) at /usr/share/otrs/bin/cgi-bin/index.pl line 60.\nBEGIN failed--compilation aborted at /usr/share/otrs/bin/cgi-bin/index.pl line 60.\n
I would be most happy if soneone could help me getting a bit further...
A bug with the debian version 1.3.2p01-4 ? http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=301245 Just a package error. Have fun -- Charles-Christian Croix http://www.karlesnine.com

Hi! It's a confirmed package bug. I had it too, and solved it using the solution commented in that URL (it's not the same synlink you did!!). Be sure to stop and start Apache after the change! I've put the "otrs" package on "hold", so that it won't be updated automatically. If there's a mayor version change, I'll update it manually. Bye! On 1 Apr 2005 at 13:55, Karles wrote:
A bug with the debian version 1.3.2p01-4 ? http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=301245
Just a package error.
Have fun
-- Charles-Christian Croix http://www.karlesnine.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
--- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---

Victor Rodriguez Cortes wrote:
It's a confirmed package bug. I had it too, and solved it using the solution commented in that URL (it's not the same synlink you did!!).
Although mine seemed to work...
Be sure to stop and start Apache after the change!
...after I restarted apache. Thanks anyhow... -- peace, love & harmony Atte http://www.atte.dk
participants (3)
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Atte André Jensen
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Karles
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Victor Rodriguez Cortes