I believe that is a setting in the queue configuration.  L.Q. Marshall One's strength is only determined when the challenge seems overwhelming.<div> </div><div> </div><!-- originalMessage --><div>-------- Original message --------</div><div>From: Ralph Seichter </div><div>Date: 9/28/16 06:51 (GMT-05:00) </div><div>To: otrs@lists.otrs.org </div><div>Subject: [otrs] Discard follow-ups to closed tickets (in addition to "rejected" auto responses) - Repost </div><div> </div> Reposting this, because it has been several days and I still have not found a solution. Your help is appreciated. ======================================== Hello list members, is it possible to configure OTRS 5 to discard all follow-ups sent by customers for tickets that have been closed? I have configured the Raw queue to reject follow-ups, and customers do receive "message has been rejected" auto responses, but follow-up messages for closed tickets are nonetheless added to the OTRS database and notifications are sent to the ticket owners. I have been searching the Net for a long time without success, so I thought it best to ask here. -Ralph --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs